IT Support Specialist III

About the role

We are looking for a hands-on IT Support Specialist who thrives at the intersection of technology, operations, and security. In this role, you’ll be the go-to resource for our Miami office, ensuring systems run smoothly, employees are set up for success, and critical compliance requirements are met. You’ll work closely with internal teams and external partners like our managed services provider (MSP) to deliver reliable infrastructure, manage access, and support audits—playing a key role in keeping our environment secure, efficient, and scalable.

Responsibilities

• Systems Knowledge
• M365 admin
• Powershell scripting
• Vendor & Systems Coordination
• Serve as the primary liaison with the MSP and other IT service providers
• Coordinate issue resolution, service requests, and ongoing support needs
• Infrastructure & Office IT Support
• Manage and support IT infrastructure for the Miami office, including network, hardware, A/V, and end-user systems
• Oversee equipment setup, upgrades, and inventory tracking
• Access Management & Security
• Perform periodic user access reviews to ensure appropriate system permissions
• Support identity and access management processes in alignment with company security policies
• Compliance & Audit Support
• Assist with SOC 2 audits, including evidence collection and control validation
• Respond to regulatory and internal audit requests in a timely, organized manner
• Employee Lifecycle Support
• Manage onboarding and offboarding processes, including provisioning and deprovisioning system access, hardware setup, and account management
• IT Administration
• Maintain IT documentation, policies, and procedures
• Support general IT administrative tasks and identify opportunities for process improvement and standardization

Requirements

• 4+ years of experience in IT support, systems administration, or a related role
• Strong understanding of IT infrastructure, end-user support, and access management
• Experience in the financial services industry is strongly preferred
• Familiarity with compliance frameworks such as SOC 2 is preferred
• Experience working with third-party IT vendors is a plus
• Strong organizational and problem-solving skills with the ability to manage multiple priorities
• Clear communication skills and a service-oriented mindset
• Must be self-driven and a team player

Qualifications

• Microsoft certifications (MS-900, AZ-900, MD-102)
• AWS/Azure Associate-level

Skills

• Strong IT support and systems administration skills
• Effective communication and problem-solving abilities
• Ability to manage multiple priorities and work independently
• Experience with financial services industry compliance
• Experience with third-party IT vendors

Benefits

Benefits include: Competitive compensation programs, employer-sponsored medical, dental, and vision insurance, paid life and AD&D insurance (for employees and families), paid disability insurance (STD + LTD), paid parental leave, paid vacation and sick leave, paid holidays, voluntary supplemental insurance, Safe Harbor 401(k) plan with employer match, and other benefits and perks!

Pay

Competitive salary commensurate with experience.

Schedule

This is a full-time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m., 40 hours weekly, or as otherwise arranged with the manager of the department.

EEO Statement

A-CAP is an Equal Opportunity Employer and does not discriminate in recruiting, hiring, promotion or any other personnel action based on the basis of race, ethnicity, national origin, color, sex, gender, gender identity or expression, sexual orientation, religion, age, disability, veteran status, or any other basis covered by appropriate law. We comply with the laws and regulations set forth in the Know Your Rights poster. All employment is decided on the basis of qualifications, merit, and business need. To request an accommodation, contact hr@acap.com and we will make every effort to respond to your request within 48 business hours to work towards a positive solution.