IT Support Specialist

The Role

We are currently seeking an experienced IT Support Specialist to join our IT Team. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support primarily in a fast-paced office environment, and is always looking for the optimal solution when solving IT issues.

Qualifications

• You bring 2–4 years of experience supporting users in a Mac-centric corporate environment, with a working knowledge of Windows systems
• You’re confident troubleshooting a wide range of macOS, AV, and network issues, and understand how to approach complex or unfamiliar technical challenges
• You have hands-on experience administering core platforms like Google Workspace, Slack, Zoom, and Okta, and are comfortable navigating cloud-based admin tools
• You understand networking fundamentals and peripheral connectivity, and can apply them in troubleshooting device or infrastructure issues
• You have experience running and supporting live AV events and hybrid meetings, ensuring seamless experiences for local and remote attendees
• You’re organized and proactive in managing IT inventory and assets, and comfortable using assets tracking tools
• You demonstrate strong communication, documentation, and collaborating skills, with the ability to support and influence users and teammates alike
• You take initiative, bring a problem-solving mindset, and pay close attention to the details that keep day-to-day operations running smoothly

Benefits

Addepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York. The current range for this role is $32 - $40 (hourly salary) + bonus + equity + benefits.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.