IT Support Specialist - Contract to hire!

About the role

We are seeking an IT Support Specialist to serve as the primary onsite technology resource for a growing manufacturing and operations environment. This role combines hands-on technical support with strong customer service and relationship-building responsibilities.

Key Responsibilities

• Provide desktop and laptop support for end users
• Diagnose and resolve hardware, software, and connectivity issues
• Support Microsoft 365 applications and related technologies
• Manage user accounts, permissions, and basic administrative tasks
• Respond to and prioritize service desk requests
• Escalate complex issues when necessary and coordinate resolution efforts
• Deploy, image, configure, and maintain end-user devices
• Track technology assets and support hardware lifecycle management
• Aid with user onboarding, workstation setup, and equipment deployment
• Assist with troubleshooting printers, peripheral devices, and local office technology
• Provide basic support for networking, server, and communication systems
• Support security awareness initiatives and end-user security best practices
• Maintain documentation and contribute to process improvements
• Partner with business stakeholders to understand and address technology needs

Required Qualifications

• 3-5 years of experience in IT support, desktop support, or help desk environments
• Experience supporting Microsoft-based technology environments
• Strong troubleshooting and problem-solving skills
• Ability to prioritize multiple requests and manage competing priorities
• Experience working independently with minimal supervision
• Strong verbal and written communication skills
• Excellent customer service and relationship-building abilities

Preferred Experience

• Microsoft 365 administration and support
• Microsoft Exchange
• Windows operating systems
• Basic server administration
• VMware environments
• VOIP and unified communications platforms
• Endpoint management tools
• Asset management and device deployment
• Manufacturing or operational environment experience

Top Skills

• Desktop Support
• Help Desk Support
• Microsoft 365
• Hardware and Software Troubleshooting
• User Administration
• Asset Management
• Customer Service
• Communication
• Problem Solving
• Relationship Building
• Tools & Technologies