Associate IT Specialist (Contract to Hire)

About the role

The ideal candidate will be highly motivated with a strong eagerness to learn and grow. Harbinger is a rapidly growing company with a dynamic team, seeking a versatile individual who can adapt to various roles and thrive in a fast-paced environment.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, peripherals, and software
• Respond to service requests and incidents in a professional manner while meeting the designated SLA
• Prepare and deploy freshly provisioned computers
• Maintain an inventory of IT assets, including laptops, desktops, and accessories
• Install, configure, and upgrade desktop hardware and software components, including operating systems, drivers, and applications
• Stay up-to-date on the latest IT trends and technologies

Qualifications

• A high school diploma or equivalent; Bachelor's degree in IT or related field
• 1-2 years of experience in a technical support role, preferably in a desktop support or helpdesk role
• Familiarity with desktop hardware components, peripherals, and troubleshooting techniques
• Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users
• Strong problem-solving and troubleshooting skills, with attention to detail and accuracy
• Strong knowledge of Microsoft Windows operating systems (Windows 10/11) and common desktop applications such as Zoom, Slack, Microsoft Office
• Able to lift and move equipment weighing up to 50 lbs unassisted

Bonus Points

• Eager to learn and proactively take on new challenges
• Experience supporting employees in an office environment
• Experience with ITIL or other IT service management methodologies
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar

Key Benefits & Perks

• Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
• Early-stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

Pay

California Pay Range $29—$34 USD

Schedule

N/A