Contract IT Specialist

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Bill Miksich, VP Operations at Customer.io, and I'm looking for a Contract IT Specialist to help our globally distributed IT team keep pace as we scale. This is a hands-on, full-time contract role covering the day-to-day: responding to requests, keeping systems running, and supporting our people across a fully remote, SaaS-first environment. You'll be available 8am–5pm daily to jump on whatever the team needs that day. It's a great way to get IT operations exposure at a fast-growing SaaS company, with a possible path to full-time conversion based on performance and business need.

Responsibilities

• Assist with tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity with a customer-service-first mindset.
• Support employee lifecycle workflows (onboarding, offboarding, role changes), following established steps and flagging opportunities to improve them.
• Maintain identity and access management tasks — provisioning, SSO, group and role-based access across core systems.
• Help keep the device fleet healthy via MDM — compliance, endpoint protection, patching, and configuration.
• Respond to SOC 2, ISO, and HIPAA compliance requests through evidence collection, access review prep, and control adherence.
• Keep operational documentation current, and pitch in with People, Security, and Engineering on cross-functional requests as they come up.

Requirements

• 3+ years in IT support, systems administration, or IT operations, ideally at a remote-first SaaS company
• Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
• Experience with identity and access management (Okta or similar), SSO, and role-based access
• Comfort using scripting or workflow tools to knock out repetitive tasks
• Strong troubleshooting on macOS (Windows a plus)
• Excellent documentation and communication skills
• Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence) is a plus

Pay

This is a contracted engagement at $46–54/hr USD, depending on experience, for an estimated 3-month term, with potential to convert to full-time based on performance and business need.

Schedule

You'll be available 8am–5pm daily.