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Jobs · Information Technology · New Jersey

IT Systems Support Specialist or Senior Specialist (Contract to Hire)

Kashiv BioSciences LLC · Piscataway, NJ · 2 wk ago
Information Technology$25–$45/hrContract

Position Summary

This IT Systems Support position (On-site) in Information and Technology Services is a Temporary/Non-Exempt position (6 months to Hire) at Kashiv BioSciences, LLC, in Piscataway, NJ (Primary location: Piscataway, NJ; travel to Chicago, IL (Up to 20%) as per supervisor discretion). This candidate is responsible for supporting computers, servers, and networks, documents, installations, upgrades, and monitoring network performance. Must support in the Pharma/BioSciences GxP environment, and LAB / LAB Equipment related projects as it relates to IT Support. This position is not eligible for H-1B or other employment-based sponsorship. Applicants must be authorized to work in the U.S. without sponsorship now or in the future.

Essential Duties and Responsibilities

  • Provide Tier 1 technical support for desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshoot and resolve hardware/software issues.
  • Perform routine system administration tasks, including user account management via Active Directory and Azure AD.
  • Configure, deploy, and maintain workstations, software packages, and security updates.
  • Maintain and troubleshoot local and cloud-based network systems (LAN/WAN, VPN, Wi-Fi).
  • Manage and troubleshoot Office 365 applications (Outlook, Teams, SharePoint, OneDrive).
  • Use ticketing systems (e.g., Zendesk) to track, prioritize, and document support requests.
  • Conduct basic network diagnostics using tools like ping, traceroute, or ipconfig.
  • Assist with asset tracking, license management, and hardware inventory control.
  • Provide technical support for remote users, including remote desktop tools (e.g., TeamViewer, AnyDesk, RDP).
  • Follow standard operating procedures for incident response, escalation, and documentation.
  • Aid in the implementation and maintenance of endpoint security solutions (antivirus, disk encryption, MFA).
  • Support validated systems and applications used in GMP environments, ensuring adherence to data integrity and compliance requirements.
  • Assist in the deployment, configuration, and maintenance of GMP-compliant IT infrastructure, including system validation and documentation.
  • Support audit readiness by maintaining proper documentation of changes, incidents, and system configurations as per GMP guidelines.

Position Requirements and Qualifications

  • Minimum Requirements:
    • Education and Experience:
      • Requires a bachelor’s degree or equivalent experience.
      • Minimum 1-3 Years of experience in the IT industry is preferred OR equivalent experience.
    • Preferred Requirements:
      • Focus on configuring, deploying, and maintaining workstations, software packages, and security updates.
      • Monitor and support local and cloud-based network systems (LAN/WAN, VPN, Wi-Fi, and related apps).
      • Manage and troubleshoot Office 365 applications (Outlook, Teams, SharePoint, OneDrive).
      • Problem Solving, Strategic Planning, Multi-tasking, Quality Focus, Coordination, Technical Understanding, Quick Study, knowledge of analytical lab pharma manufacturing equipment, Quality Systems.
      • Must be up to date and current with the company-mandated GxP training via MasterControl.

    Compensation:

    Hourly pay range depending on experience and fit for the position: $25-$45 plus per hour

    SPECIALIZED KNOWLEDGE AND SKILLS:

    • Must be able to understand, read, write, and speak English fluently.

    WORKING ENVIRONMENT/PHYSICAL REQUIREMENTS:

    • General Work Environment:
      • Cubicle Space (as per availability)
    • Noise:
      • Standard office environment noise. Some higher noise levels will need to be tolerated while working in manufacturing areas.
    • Standing/Lifting:
      • Walking through the manufacturing and Quality/GxP Lab area when required.
      • Walking to workstations when required.
      • No special lifting requirements.
    • Visual:
      • No special requirements.
    • Stress:
      • High-paced, demanding environment to meet ambitious project goals.
    • Travel:
      • Minimal to moderate travel will be expected between Chicago, IL, Piscataway, NJ, and South Plainfield, NJ.

    Notes:

    • This position is not eligible for H-1B or other employment-based sponsorship.
    • Applicants must be authorized to work in the U.S. without sponsorship now or in the future.

    Supervisory Responsibility, if any: No

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