IT Support Specialist - Senior

Responsibilities

• The support will range from simple to complex system issues and may include VIP support requirements.
• Must have strong customer service skills and be able to multitask between hardware and software solutions.
• Exceptional organization skills, scheduling, and the ability to document processes.
• Remote and Deskside Experience troubleshooting hardware and software issues.
• Troubleshooting Microsoft Windows with latest Windows OS.
• Possess familiarity with MAC OS.
• Installation and configuration of new machines in a Windows environment.
• Smart cards / PIV cards (general knowledge).
• Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client.
• Provide Remote Tool Support.
• Conference Room / VTC Setups.
• Escalation point for Junior and Mid-level desk side engineers. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.
• Updates status of queued service requests with the IT service management system.

Qualifications

• U.S. Citizenship
• Absolutely must have a minimum of 7 years of related experience providing technical, deskside support.
• Must have reliable and independent transportation due to travel to various field sites.
• HDI Technical Support Professional required within six (6) months of employment.

Benefits

(No specific benefits listed)