IT Support Specialist - Senior
About the role
Installs consumer-based hardware and software on devices and operating systems. Follows AIT standards for devices and software. Works with enterprise technical and business support teams as required. Communicates with consumers to provide solutions to technical problems. Leads mid to large-size projects and special initiatives within allotted timeframe. Follows and maintains AIT standard operating procedures for field operations. Creates and references centralized AIT Field Operations knowledge bases. Performs preventive maintenance and advanced level repairs for company devices and works with designated information technology vendors for support. Assists in the configuration of image builds and/or modifications to assist AIT teams. Directs, guides, and/or mentors ITSS Associate and intermediate-level positions to improve teamwork, knowledge, and customer service. Provides oversight and expertise to ensure the ITSS team maintains inventory, spare hardware, and related inventory records. Provides leadership and direction to site walk-throughs and audits to ensure accurate equipment and compliance. Works closely with inventory and purchasing processes to support needed projects. Creates appropriate team, process, or inventory reports using Business Intelligence (BI) tools. Oversees day-to-day operations of information technology contractors for projects.
Responsibilities
- Expertise with various Internet Browsers
- Proficient with Microsoft Office suite
- Proficient with current Microsoft and Mac operating systems
- Expert at device imaging processes
- Advanced knowledge of mobile devices
- Proficient with projects and time tracking processes and concepts
- Demonstrates advanced trouble shooting and problem-solving skills
- Advanced knowledge of workstation management software
- Experienced with common peripherals and accessories
- In-depth knowledge of IT security best practices
- Knowledgeable of network architecture and troubleshooting techniques
- In-depth working in a highly matrixed, healthcare environment
- Advanced customer service and de-escalation skills
Requirements
- High School Grad or Equiv
- Associate
- Bachelor's
- Field Of Study Associate in healthcare, business, or technology related field
- Bachelor's in healthcare, business, or technology related field
- 5+ years of experience in the desktop environment, troubleshooting and maintaining computer systems in a complex corporate environment
Skills and Abilities
- Expertise with various Internet Browsers
- Proficient with Microsoft Office suite
- Proficient with current Microsoft and Mac operating systems
- Expert at device imaging processes
- Advanced knowledge of mobile devices
- Proficient with projects and time tracking processes and concepts
- Demonstrates advanced trouble shooting and problem-solving skills
- Advanced knowledge of workstation management software
- Experienced with common peripherals and accessories
- In-depth knowledge of IT security best practices
- Knowledgeable of network architecture and troubleshooting techniques
- In-depth working in a highly matrixed, healthcare environment
- Advanced customer service and de-escalation skills
Qualifications
- Three of the following valid IT related certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco CCNA, ISC2 CC, AWS Certified Cloud Practitioner, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)
Benefits
All the benefits and perks you need for you and your family:
- Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
- Paid Time Off from Day One
- 403-B Retirement Plan
- Mental Health Resources and Support
- Pet Benefits
Schedule
Full time
Shift Day
Pay
$26.29 - $48.91
Physical Requirements
Click here to view physical requirements
Additional Information
Candidate must hold at least three of the allowable certifications.
Licenses and Certifications
- Must have THREE of the following valid IT related certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco CCNA, ISC2 CC, AWS Certified Cloud Practitioner, Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft Certified: Fundamentals series (Azure Cloud, AI, Data, Security etc.)
Background Screening Requirement
Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.
Equal Opportunity Employer
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.