IT Support Specialist

Responsibilities

• Monitor and troubleshoot network connectivity across locations, including routers, switches, and VPN connections.
• Resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs.
• Assist in the development, implementation, and maintenance of IT systems and departmental processes.
• Avoid and implement new hardware and software to meet operational needs and improve system performance.
• Track and document IT inventory and assets, ensuring up-to-date records.
• Collaborate with internal teams and external vendors on cross-functional IT initiatives.
• Provide technical support to staff members, troubleshooting and resolving issues as they arise.
• Learn and adapt quickly to evolving technologies and organizational needs.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• 3-5 years of experience in an IT support or specialist role.
• Strong understanding of computer systems, networks, and security.
• Excellent problem-solving and analytical skills with attention to detail.
• Strong organizational and time management skills, with the ability to manage multiple tasks effectively.
• Self-motivated and capable of working independently as well as part of a team.
• Excellent written and verbal communication skills in English.
• Experience with technical writing and documentation, with proficiency in IT tools and systems.

Qualifications

Free Health Insurance
Industry best paid vacation and holidays
Tire and auto repair discounts
Gym Membership Reimbursement
Affordable dental and vision insurance
Life & short-term disability insurance
401(k) with company match
Predictable Schedules
Energy filled, busy shops
A clean, professional work environment with a team that wants to see you succeed
A company culture designed to support your career growth

Benefits

We provide our employees:

• Free Health Insurance
• Industry best paid vacation and holidays
• Tire and auto repair discounts
• Gym Membership Reimbursement
• Affordable dental and vision insurance
• Life & short-term disability insurance
• 401(k) with company match

Schedule

Predictable Schedules

Pay

Not specified