IT Support Specialist

KEY RESPONSIBILITIES

• Provide onsite and field support for the installation, configuration, and ongoing maintenance of computers, peripherals, and software.
• Maintain a high level of in-person customer interaction and visibility across supported locations.
• Collaborate with internal IT teams and external vendors to resolve hardware, software, and peripheral-related issues.
• Track and manage support requests through a ticketing system, providing timely updates and resolution status to users.
• Develop documentation, training materials, and procedures; provide end-user training as needed.
• Follow established onboarding and offboarding procedures to set up and remove computing equipment, user accounts, and workstation access.
• Recommend and perform hardware and software upgrades to improve system performance and longevity.
• Maintain the security and integrity of computers and networks to protect against malicious activity.
• Absorb and assist with the support, maintenance, and testing of network servers, software, and related equipment.

JOB SKILLS

• Strong problem-solving and troubleshooting abilities
• Excellent customer service and interpersonal skills
• Ability to build and maintain positive, productive working relationships
• Strong verbal and written communication skills
• Ability to explain technical concepts to users with varying levels of technical knowledge
• Dependable, punctual, and flexible with scheduling as needed
• Ability to work effectively under pressure and meet deadlines
• Strong organizational and time management skills
• Self-motivated with the ability to work independently
• Positive, proactive attitude

EDUCATION & TRAINING

• Associates degree in a computer related field preferred or experience in an IT support position.

MINIMUM REQUIREMENTS

• Strong experience supporting desktop, laptop, and tablet hardware, including repairs, imaging, software installation, system reinstallation, and peripheral devices
• Working knowledge of Office 365, Microsoft Teams, and Windows 10/11 environments
• Basic understanding of networking concepts and protocols (TCP/IP, DHCP, DNS)
• Experience creating and managing user accounts in Active Directory
• Experience configuring and troubleshooting client wireless and VPN connectivity
• Experience supporting smartphones and tablets (iOS and Android) preferred
• Experience supporting Microsoft 365 and Google Workspace environments