IT Support Specialist

Responsibilities

• Troubleshoot hardware, software, and connectivity issues
• Support users in person, remotely, and by phone
• Manage IT tickets
• Onboard and offboard employees
• Configure devices
• Maintain equipment inventory
• Document IT procedures

Qualifications

• Preferred: 1–3 years of IT support, technical support, or help desk experience in a business environment
• Practical experience troubleshooting Windows desktops, laptops, and supporting end users with hardware, of network fundamentals, including TCP/IP, Wi-Fi, printers, and common connectivity troubleshooting
• Strong troubleshooting skills across hardware, operating systems, Microsoft 365 applications, and business software
• Ability to diagnose and resolve common technical issues independently, seeking guidance from senior IT staff when appropriate
• Experience configuring, deploying, and supporting desktops, laptops, mobile devices, printers, and related peripherals
• Strong communication, customer service, and training skills with the ability to support users of varying technical backgrounds in office, shop, and field environments
• Excellent organizational and time-management skills, with the ability to prioritize multiple tasks, manage support tickets, and maintain accurate documentation
• Valid driver's license and ability to travel between company locations as needed
• Ability to lift up to 50 pounds independently, climb, balance, stoop, kneel, crawl, stand, walk and sit
• Able to commute between company locations locally for support and repairs
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

Benefits

We offer weekly competitive pay, medical, dental, vision, 401K and more.

About Us

About Sentinel: Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO. If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!