IT Support Specialist
Global Power Components · Milwaukee, WI · 2 wk ago
Information TechnologyFull-time
Level 1 Responsibilities
- Respond to help desk tickets, calls, and walk-up requests
- Perform basic troubleshooting for: printers/scanners, software issues, VPN/MFA assistance, network drive mapping, Email/Outlook issues
- Handle password resets, account unlocks, and basic user assistance
- Unbox, tag, and prepare hardware for deployment
- Aid with onboarding tasks and workstation setups
Level 2 Responsibilities
- Troubleshoot advanced issues involving:
- Windows 10/11
- Office 365 (Teams, Outlook, OneDrive, SharePoint access)
- Desktop hardware
- Install/Configure/Update Software
- Image/Deploy/Rebuild laptops and desktops
- Perform basic network troubleshooting (connectivity, switch ports, Wi-Fi issues)
- Support manufacturing floor devices (label printers, handhelds, production terminals)
- Manage Active Directory tasks (group access, workstation joins, user changes)
Required Qualifications
- 1-4+ years of IT Support, Helpdesk, or Desktop Support experience
- Strong understanding of: Windows desktop OS, Office 365 applications, basic Active Directory tasks, PC hardware troubleshooting
- Ability to troubleshoot issues independently and follow through to resolution
- Strong communication and customer support skills
Preferred Qualifications
- Experience with endpoint management tools (Intune, PDQ, SCCM, etc.)
- Basic PowerShell knowledge
- Familiarity with networking concepts (DNS, DHCP, TCP/IP)
- CompTIA A+, Network+, or relevant Microsoft certifications
Benefits
Equal Opportunity Employer/Minorities/Women/Veterans/Disabled
Global Power Components is an Equal Opportunity and Affirmative Action Employer. Global Power Components is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.