IT Support Specialist
CFS · Brooklyn, NY · 1 wk ago
Information TechnologyFull-time
About the role
Responsible for providing technical support to internal users, troubleshooting issues, and maintaining IT infrastructure.
Responsibilities
- Provide timely and effective support to users through phone, email, and remote access tools.
- Diagnose and resolve hardware and software problems.
- Perform routine maintenance on network equipment and systems.
- Document procedures and best practices for IT support.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of relevant IT support experience.
- Strong problem-solving skills and ability to work independently.
- Proficiency in Windows and Linux operating systems.
- Experience with common IT support tools and software.
Qualifications
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and manage time effectively.
- Knowledge of basic networking concepts and protocols.
Skills
- Technical proficiency in IT support tools and software.
- Strong customer service orientation.
- Effective written and verbal communication skills.
Benefits
Competitive compensation package, comprehensive health insurance, paid time off, professional development opportunities.
Pay
$50,000 - $60,000 annually based on experience.
Schedule
Full-time position with flexible working hours.