IT Support Specialist - 1419

About the role

We are seeking an IT Support Specialist to maintain a secure, reliable, and efficient technology environment. Working under the IT Support Team Lead, you will manage and support all end-user desktops, software, phones, and network peripherals. Your main focus will be handling system configurations, software deployments, user account administration, and proactive troubleshooting.

Responsibilities

• Provide technical support for all end user systems, hardware, and applications through on-site and remote administration tools (including PDQ and TeamViewer).
• Manage user accounts in Microsoft 365 and Active Directory (password resets, MFA, access).
• Support Outlook, Teams, OneDrive, and other business applications.
• Install, configure, deploy, and maintain desktops, laptops, printers, phones, and related peripherals.
• Troubleshoot network connectivity, wireless access, printers, and VoIP systems.
• Maintain endpoint security, patching, antivirus, and compliance standards.
• Track, document, and manage work through the IT ticketing system.
• Maintain and manage inventory of IT equipment and assets.
• Procure and manage IT equipment and inventory.
• Perform onboarding and offboarding of employees, including device setup and access provisioning/deprovisioning.
• Escalate complex issues as needed.
• Provide professional communication and excellent customer service to all users.
• Effectively and clearly communicate (i.e., speak, write, read) in English.
• Perform any other job-related duties as assigned by supervisor or management.

Requirements

• A High school diploma or equivalent.
• Strong knowledge of Windows 10/11 installation and troubleshooting.
• Basic knowledge of networking (DNS, DHCP, WiFi).
• Experience with Microsoft 365, Active Directory, and endpoint tools preferred.
• Self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common.

Qualifications

• Attend work every day as scheduled.
• Notify supervisor in advance of shift starting if unable to work.
• Must have reliable transportation to get to work each and every day.
• Follow all company and safety rules during performance of duties.
• Maintain customer oriented work habits.

Skills

• Technical support skills.
• Networking knowledge.
• Microsoft 365 and Active Directory experience.
• End-user support and troubleshooting.
• Inventory management.
• IT equipment procurement.
• Onboarding/offboarding procedures.
• Customer service and communication skills.

Benefits

• Medical coverage.
• Dental coverage.
• 401K match.
• Time off accruals.
• Weekly pay days.
• Comprehensive training and development programs.
• Flexible work schedule.
• Professional development opportunities.
• Employee assistance program.
• Discounted travel and lodging for company events.

Pay

Compensation is commensurate with experience.

Schedule

Full-time, On-site.