IT Support Specialist

Key Responsibilities

• Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.
• Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
• Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
• Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
• Maintain and support government and/or vendor-manufactured fiberoptic modems, multiplexers, fiberoptic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Requirements

• High school diploma or GED required.
• Minimum of 1-2 years of relevant IT experience.
• Must possess 8570 Certification; Security+ is highly preferred.
• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
• Proficient in supporting end-users remotely, providing timely and effective technical assistance.
• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
• Must be able to drive a company vehicle as part of job responsibilities.
• Able to lift and move items weighing up to 50 lbs as required.
• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.

Skills

• Technical proficiency in hardware and software troubleshooting.
• Strong organizational and documentation skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and Windows operating systems.
• Knowledge of Active Directory and related security protocols.
• Experience with network upgrades and hardware installations.

Benefits

• Competitive salary range: $58,900 - $62,900.
• Performance-based company offering challenging and interesting work, competitive pay, and benefits.
• Opportunities for learning and growth within a team-oriented, non-hierarchical, and entrepreneurial culture.
• Equal Employment Opportunity (EEO) employer committed to diversity and inclusion.

Pay

• The proposed salary range for this position is: $58,900-$62,900.

Schedule

• Available to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.