IT Support Specialist

What You'll Do

• Provide timely and effective support to end-users, addressing hardware and software issues.
• Assist with the setup, installation, and configuration of computer systems, peripherals, and software applications.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Collaborate with other IT team members to escalate and resolve complex problems.
• Manage inventory of hardware and software assets.
• Coordinate with vendors for hardware and software procurement.
• Install, upgrade, and configure software applications.
• Maintain accurate documentation of IT processes, procedures, and configurations.
• Create user guides and manuals to facilitate end-user understanding.
• Provide training and guidance to end-users on the use of IT systems and applications.
• Conduct workshops or training sessions to enhance the overall digital literacy of the organization.
• Collaborate with other IT team members and departments to implement technology solutions.
• Communicate effectively with non-technical users to understand and address their needs.

Requirements

• Associ’s Degree in Information Technology or a related field (or equivalent work experience).
• 1-year experience in technical support (preferred).
• Strong awareness and understanding to maintain customer confidentiality.
• Effective interpersonal, verbal, and written communication skills.
• Efficient problem-solving skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.