IT Support Specialist - 1419

About the role

West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.

Responsibilities

• Provide technical support for all end user systems, hardware, and applications through on-site and remote administration tools (including PDQ and TeamViewer).
• Manage user accounts in Microsoft 365 and Active Directory (password resets, MFA, access).
• Support Outlook, Teams, OneDrive, and other business applications.
• Install, configure, deploy, and maintain desktops, laptops, printers, phones, and related peripherals.
• Troubleshoot network connectivity, wireless access, printers, and VoIP systems.
• Maintain endpoint security, patching, antivirus, and compliance standards.
• Track, document, and manage work through the IT ticketing system.
• Maintain and manage inventory of IT equipment and assets.
• Procure and manage IT equipment and inventory.
• Perform onboarding and offboarding of employees, including device setup and access provisioning/deprovisioning.
• Follow all company policies, safety guidelines, and security requirements.
• Escalate complex issues as needed.
• Provide professional communication and excellent customer service to all users.

Requirements

• Your Education: A High school diploma or equivalent.
• Your Experience: Strong knowledge of Windows 10/11 installation and troubleshooting. Basic knowledge of networking (DNS, DHCP, WiFi). Experience with Microsoft 365, Active Directory, and endpoint tools preferred.
• Your Initiative: Self-motivated and able to perform in a fast-paced environment where working under specific deadlines and time constraints will be common.
• Your Sense of Responsibility: Attend work every day as scheduled. Notify supervisor in advance of shift starting if unable to work. Must have reliable transportation to get to work each and every day. Follow all company and safety rules during performance of duties. Maintain customer oriented work habits.

Qualifications

• Any other job-related duties as assigned by supervisor or management.

Skills

• Proficient in Windows 10/11 installation and troubleshooting.
• Basic knowledge of networking (DNS, DHCP, WiFi).
• Experience with Microsoft 365, Active Directory, and endpoint tools.
• Self-motivated and able to perform in a fast-paced environment.
• Attentive to detail and able to prioritize workload and work under pressure.
• Effective and clear communication skills (speaking, writing, reading).

Benefits

• Medical coverage.
• Dental coverage.
• 401K match.
• Time off accruals.
• Weekly pay days.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and can vary based on the needs of the department.