IT Support Engineer II – Managed Services

About the role

Do you have a passion for helping people and troubleshooting IT problems? Are you looking for a place where you can develop your skills and work with a group of smart, talented and fun colleagues? ITPartners+ is looking for an IT Support Engineer II (internally titled Service Delivery Engineer II) to work with our existing and potential partners on front-line IT issues. ITPartners+ is an IT Managed Services Provider experiencing rapid growth. A multiple winner of the Best and Brightest Companies to Work For, ITPartners+ has rapidly grown thanks to our core values of Do Great Work, Make It Fun, and Think Big. These values have helped us foster a work environment that is supportive, goal-oriented, and just plain fun.

Responsibilities

• Provide basic to mid-level IT tech support to our partners via onsite and remote
• Set up hardware for installation and perform onsite deployments
• Engineer long-term solutions
• Monitor the progress of tickets and key partner support metrics
• Thoroughly document issues and resolutions and communicate with the team
• Provide best practices in your areas of expertise, taking on ownership and responsibility of at least one area
• Work with vendors to resolve partner issues
• Adapt to changing and varied workflow
• Use your knowledge and expertise to continually improve processes and partner support

Requirements

• 3+ years of experience in a Managed Services Provider (MSP) environment.
• Current driver’s license and access to a vehicle to be used for scheduled and emergency onsite appointments.

Qualifications

• One or more current Microsoft certifications (AZ-104, MD-102, MS-102, or equivalent).
• CompTIA Security+, Network+, CCNA, or other relevant infrastructure certifications.

Skills

• Experience supporting Microsoft 365, Azure, endpoint management, cybersecurity solutions, and SMB technology environments.
• Experience with RMM, PSA, Datto, Kaseya, ConnectWise and documentation platforms commonly used in managed services.
• Excellent written and spoken communication skills.
• Demonstrates composure, professionalism, and empathy when supporting users through challenging situations.

Benefits

• 99% fully paid for healthcare coverage for the employee
• Health premiums