IT Support Engineer

UZURV is a high‑growth assisted‑mobility company that connects drivers and wheelchair‑accessible vehicle providers with older adults and people with disabilities. Since 2017, UZURV operates in more than thirty communities across eighteen states and the District of Columbia, partnering with public transit agencies to deliver reliable, low‑cost transportation services.

About the role

We are looking for a proactive and collaborative IT Support Engineer to join our mission‑driven team. In this role you will be the go‑to technical resource for our fast‑growing company, managing essential systems like Google Workspace, ensuring endpoint security, and delivering top‑notch technical support to staff.

Responsibilities

• Administer core IT systems, including Google Workspace, SAML/SSO integrations, and endpoint detection & response (EDR) tools.
• Provide responsive desktop support and troubleshoot hardware, software, and network issues.
• Set up, modify, and deactivate user accounts; configure and deploy new laptops; maintain an accurate IT asset inventory.
• Utilize Zendesk (or similar) to log, track, and manage support requests.
• Manage device encryption, endpoint protection, and perform light information‑security duties.
• Execute routine system updates, patching, and preventive maintenance for computers and peripherals.
• Create and maintain technical documentation, user guides, and troubleshooting resources.
• Partner with cross‑functional teams to identify recurring issues and propose long‑term solutions.
• Stay current with new software, emerging technologies, and best practices in IT systems management.

Requirements

• 3–5 years of IT administration or systems support experience in a hybrid or multi‑site environment.
• Hands‑on experience troubleshooting MacBooks.
• Experience managing user requests through IT ticketing systems (Zendesk, Jira, or similar).
• Proficiency with Google Workspace, SAML/SSO, and endpoint protection tools (e.g., CrowdStrike, SentinelOne).
• Experience managing MDM/EDR solutions and a solid understanding of IT asset management.
• Familiarity with network fundamentals, including Wi‑Fi troubleshooting, VPN, and routers/switches.
• Clear, patient communication skills for non‑technical users.
• Organized, proactive, and able to thrive in a fast‑paced, collaborative environment.

Benefits

• Competitive compensation
• 401(k) with company match
• Comprehensive healthcare benefits
• Generous PTO and paid holidays
• Training & development courses
• Collaborative, team‑based work environment
• Mission‑driven culture where your work has real impact