IT Support Engineer
for section headings (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)
- Use - for lists
- Use
for prose
- Do NOT repeat job title as heading
- Do NOT put Job ID/requisition numbers as headings
- Preserve ALL substantive information
- Remove boilerplate (EEO, equal opportunity, scam warnings, application instructions)
- Include section ONLY when posting has real, specific content
- Never emit heading followed by filler/placeholder text
- Never create Pay/Schedule/Benefits sections unless posting actually states them
- Output ONLY HTML fragment
Looking at the content:
The posting has:
- Company background (About ElevenLabs, How we work, What we offer) - this is company info, not standard job sections
- About The Role - this maps to "About the role"
- What You'll Do - maps to "Responsibilities"
- What you bring - maps to "Requirements" or "Qualifications"
- Bonus - maps to "Skills" or could be part of Requirements
- What we offer (at end) - maps to "Benefits" and includes compensation info
The first "What we offer" section (before About The Role) is company benefits/culture. The second "What we offer" at the end is specific to this role's compensation and benefits.
I should structure this as:
- About the role (from "About The Role" section)
- Responsibilities (from "What You'll Do")
- Requirements (from "What you bring")
- Skills (from "Bonus" - these are nice-to-have skills)
- Benefits (from the final "What we offer" section, which includes stock options, compensation, offsites, etc.)
- Schedule (from "This position will be 4 days on-site in our New York office" and "hybrid role - 4 days per week on-site and one day working from home")
The company background sections (About ElevenLabs, How we work, first What we offer) are not standard job posting sections. The rules say to use specific headings like "About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule". I should not create custom headings. However, the company background is substantive information about the employer. But the rules say "Prefer a few substantive sections over many thin ones" and "include a section ONLY when the posting has real, specific content for it". The standard sections are the ones listed.
I think I should include the company background as part of "About the role" or as a separate section? The rules don't have a "Company" or "About us" heading. The allowed headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
I could fold the company description into "About the role" as prose. But that might be too much. Alternatively, I could create an "About the role" section that includes the role-specific info (hybrid, NY office) and maybe a brief company intro.
Let me re-read: "About The Role" section says: "We're looking for an IT Support Engineer based out of our New York office. This is a hybrid role - 4 days per week on-site and one day working from home."
That's the "About the role" content.
The company background is separate. Since the rules don't have a heading for company overview, and they say "Do NOT repeat the job title as a heading (the page already shows it)", but company background is not the job title. However, the allowed headings are limited. I think I should include the company background as prose under "About the role" or perhaps not include it? But the rules say "Preserve ALL substantive information". The company background is substantive.
Maybe I can include a brief company description in "About the role" as a paragraph before the role specifics.
Let me check the rules again: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". The "e.g." suggests these are examples, but likely the only ones we should use. The instruction says "include a section ONLY when the posting has real, specific content for it". So I should only use these standard headings.
I'll structure as:
- About the role: includes company background (condensed) and role specifics
- Responsibilities: from What You'll Do
- Requirements: from What you bring
- Skills: from Bonus (nice-to-haves)
- Benefits: from final What we offer (stock options, compensation, offsites, etc.)
- Schedule: from hybrid/4 days on-site info
The first "What we offer" (innovative culture, growth paths, learning & development, social travel, annual offsite, co-working) are company benefits. The final "What we offer" includes stock options, extraordinary team, competitive compensation, annual offsites, and schedule info. There's overlap. I'll combine them into Benefits and Schedule.
Also, the EEO statement at the end should be removed (boilerplate).
Now, let's write the HTML.
I'll start with About the role
then a paragraph with company description and role details.
But the company description is long. I'll summarize? No, "Preserve ALL substantive information; do NOT invent or summarize away detail." So I need to include it all. But it's a lot. I can include it as multiple paragraphs.
Maybe I can have a paragraph for company overview, then a paragraph for role specifics.
Let me draft:
About the role
ElevenLabs is an AI research and product company transforming how we interact with technology. Launched in January 2023 with the first human-like AI voice model, the company serves millions of users and thousands of businesses, from startups to enterprises like Deutsche Telekom and Meta. Backed by investors including Andreessen Horowitz, ICONIQ Growth, and Sequoia, ElevenLabs has raised $781M in funding with a $22B valuation. The company operates across three platforms: ElevenAgents for intelligent customer experiences, ElevenCreative for generative speech, music, image, and video across 70+ languages, and ElevenAPI for developer access to AI audio foundational models. The team comprises researchers, engineers, and operators, including IOI medalists and ex-founders, united by a high-velocity, impact-driven, AI-first culture with minimal bureaucracy and a global, location-agnostic approach.
We're looking for an IT Support Engineer based out of our New York office. This is a hybrid role requiring 4 days per week on-site and one day working from home.
That preserves the info.
Next, Responsibilities from "What You'll Do" - it's a list, so - .
Responsibilities
- Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
- Office IT support: provide on-hand support to colleagues in the New York office, as well as support with expansions and/or office buildouts
- AV support: ensure meeting rooms and AV equipment are running reliably
- End-user support: be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout
- Onboarding: run IT onboarding calls for new joiners
- New IT projects: contribute to IT initiatives
- Automation and tooling: build automations and Slack bots to streamline repetitive work
- Documentation: write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out the internal knowledge base
Next, Requirements from "What you bring" - list.
Requirements
- A friendly, end-user focused attitude with genuine enjoyment in helping people solve problems
- Strong organisational skills, attention to detail, and a proactive mindset
- Solid IT fundamentals (macOS, iOS, and Android operating systems, networking basics, SaaS tooling, AV systems, etc.)
- Hands-on experience with an MDM platform (Jamf, Kandji, Fleet, or similar)
- Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA, and user/group management
- A willingness to learn new tools and technologies quickly
- Clear written and verbal communication skills with a knack for writing helpful documentation
Next, Skills from "Bonus" - these are nice-to-have skills.
Skills
- Prior experience in a high-growth / startup environment
- Experience in a customer or public-facing role
- Experience with Agentic AI tooling
- Familiarity with bash scripting
Next, Benefits from final "What we offer" and also the first "What we offer" (company benefits). The final "What we offer" includes: stock options, extraordinary team, competitive compensation and stock options, annual company offsites (Croatia, Portugal, Switzerland), and schedule info. The first "What we offer" includes: innovative culture, growth paths, learning & development stipend, social travel stipend, annual company offsite (Croatia, Italy), co-working stipend. There's overlap on offsites. I'll combine into a Benefits section.
The final "What we offer" says: "At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer: Stock options; ... Extraordinary team; ... We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation. Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland."
Also, the first "What we offer" includes learning & development stipend, social travel stipend, co-working stipend.
I'll create a Benefits section with all these.
Benefits
- Stock options for ownership in the company
- Competitive compensation (specific salary details discussed during initial conversation; open to varying seniority levels)
- Annual company offsites (recent locations: Croatia, Portugal, Switzerland, Italy)
- Learning and development: annual discretionary stipend for professional development
- Social travel: annual discretionary stipend to meet up with colleagues
- Co-working stipend for employees not located near main hubs
- Innovative culture defining the trajectory of AI with a team pushing boundaries
- Growth paths with opportunities to drive impact beyond immediate role
Note: "Extraordinary team" is a bit vague, but I'll include as "Work with an extraordinary team of ambitious, smart people striving for outsized impact".
Now, Schedule section: from "hybrid role - 4 days per week on-site and one day working from home" and "This position will be 4 days on-site in our New York office."
Schedule
Hybrid role based in the New York
for prose - Do NOT repeat job title as heading - Do NOT put Job ID/requisition numbers as headings - Preserve ALL substantive information - Remove boilerplate (EEO, equal opportunity, scam warnings, application instructions) - Include section ONLY when posting has real, specific content - Never emit heading followed by filler/placeholder text - Never create Pay/Schedule/Benefits sections unless posting actually states them - Output ONLY HTML fragment Looking at the content: The posting has: - Company background (About ElevenLabs, How we work, What we offer) - this is company info, not standard job sections - About The Role - this maps to "About the role" - What You'll Do - maps to "Responsibilities" - What you bring - maps to "Requirements" or "Qualifications" - Bonus - maps to "Skills" or could be part of Requirements - What we offer (at end) - maps to "Benefits" and includes compensation info The first "What we offer" section (before About The Role) is company benefits/culture. The second "What we offer" at the end is specific to this role's compensation and benefits. I should structure this as: - About the role (from "About The Role" section) - Responsibilities (from "What You'll Do") - Requirements (from "What you bring") - Skills (from "Bonus" - these are nice-to-have skills) - Benefits (from the final "What we offer" section, which includes stock options, compensation, offsites, etc.) - Schedule (from "This position will be 4 days on-site in our New York office" and "hybrid role - 4 days per week on-site and one day working from home") The company background sections (About ElevenLabs, How we work, first What we offer) are not standard job posting sections. The rules say to use specific headings like "About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule". I should not create custom headings. However, the company background is substantive information about the employer. But the rules say "Prefer a few substantive sections over many thin ones" and "include a section ONLY when the posting has real, specific content for it". The standard sections are the ones listed. I think I should include the company background as part of "About the role" or as a separate section? The rules don't have a "Company" or "About us" heading. The allowed headings are: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. I could fold the company description into "About the role" as prose. But that might be too much. Alternatively, I could create an "About the role" section that includes the role-specific info (hybrid, NY office) and maybe a brief company intro. Let me re-read: "About The Role" section says: "We're looking for an IT Support Engineer based out of our New York office. This is a hybrid role - 4 days per week on-site and one day working from home." That's the "About the role" content. The company background is separate. Since the rules don't have a heading for company overview, and they say "Do NOT repeat the job title as a heading (the page already shows it)", but company background is not the job title. However, the allowed headings are limited. I think I should include the company background as prose under "About the role" or perhaps not include it? But the rules say "Preserve ALL substantive information". The company background is substantive. Maybe I can include a brief company description in "About the role" as a paragraph before the role specifics. Let me check the rules again: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)". The "e.g." suggests these are examples, but likely the only ones we should use. The instruction says "include a section ONLY when the posting has real, specific content for it". So I should only use these standard headings.
I'll structure as:
- About the role: includes company background (condensed) and role specifics
- Responsibilities: from What You'll Do
- Requirements: from What you bring
- Skills: from Bonus (nice-to-haves)
- Benefits: from final What we offer (stock options, compensation, offsites, etc.)
- Schedule: from hybrid/4 days on-site info
The first "What we offer" (innovative culture, growth paths, learning & development, social travel, annual offsite, co-working) are company benefits. The final "What we offer" includes stock options, extraordinary team, competitive compensation, annual offsites, and schedule info. There's overlap. I'll combine them into Benefits and Schedule.
Also, the EEO statement at the end should be removed (boilerplate).
Now, let's write the HTML.
I'll start with About the role
then a paragraph with company description and role details.
But the company description is long. I'll summarize? No, "Preserve ALL substantive information; do NOT invent or summarize away detail." So I need to include it all. But it's a lot. I can include it as multiple paragraphs.
Maybe I can have a paragraph for company overview, then a paragraph for role specifics.
Let me draft:
About the role
ElevenLabs is an AI research and product company transforming how we interact with technology. Launched in January 2023 with the first human-like AI voice model, the company serves millions of users and thousands of businesses, from startups to enterprises like Deutsche Telekom and Meta. Backed by investors including Andreessen Horowitz, ICONIQ Growth, and Sequoia, ElevenLabs has raised $781M in funding with a $22B valuation. The company operates across three platforms: ElevenAgents for intelligent customer experiences, ElevenCreative for generative speech, music, image, and video across 70+ languages, and ElevenAPI for developer access to AI audio foundational models. The team comprises researchers, engineers, and operators, including IOI medalists and ex-founders, united by a high-velocity, impact-driven, AI-first culture with minimal bureaucracy and a global, location-agnostic approach.
We're looking for an IT Support Engineer based out of our New York office. This is a hybrid role requiring 4 days per week on-site and one day working from home.
That preserves the info. Next, Responsibilities from "What You'll Do" - it's a list, so- .
Responsibilities
- Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
- Office IT support: provide on-hand support to colleagues in the New York office, as well as support with expansions and/or office buildouts
- AV support: ensure meeting rooms and AV equipment are running reliably
- End-user support: be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout
- Onboarding: run IT onboarding calls for new joiners
- New IT projects: contribute to IT initiatives
- Automation and tooling: build automations and Slack bots to streamline repetitive work
- Documentation: write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out the internal knowledge base
Requirements
- A friendly, end-user focused attitude with genuine enjoyment in helping people solve problems
- Strong organisational skills, attention to detail, and a proactive mindset
- Solid IT fundamentals (macOS, iOS, and Android operating systems, networking basics, SaaS tooling, AV systems, etc.)
- Hands-on experience with an MDM platform (Jamf, Kandji, Fleet, or similar)
- Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA, and user/group management
- A willingness to learn new tools and technologies quickly
- Clear written and verbal communication skills with a knack for writing helpful documentation
Skills
- Prior experience in a high-growth / startup environment
- Experience in a customer or public-facing role
- Experience with Agentic AI tooling
- Familiarity with bash scripting
Benefits
- Stock options for ownership in the company
- Competitive compensation (specific salary details discussed during initial conversation; open to varying seniority levels)
- Annual company offsites (recent locations: Croatia, Portugal, Switzerland, Italy)
- Learning and development: annual discretionary stipend for professional development
- Social travel: annual discretionary stipend to meet up with colleagues
- Co-working stipend for employees not located near main hubs
- Innovative culture defining the trajectory of AI with a team pushing boundaries
- Growth paths with opportunities to drive impact beyond immediate role
Schedule
Hybrid role based in the New York