IT Support Engineer

Essential Duties and Functions

• Provide high touch, in person IT support for executives and senior leaders.
• Serve as the primary technology contact for executive laptops, peripherals, desk setups, and connectivity.
• Communicate clearly, calmly, and professionally in time sensitive or high pressure situations.
• Anticipate executive needs and proactively address issues before they impact productivity or meetings.
• Own support and reliability of conference rooms and collaboration spaces, including: Microsoft Teams meetings, touchboards and interactive displays, cameras, microphones, speakers, and conferencing systems.
• Set up, test, troubleshoot, and maintain A/V and touchboard technology.
• Provide live, in room support for executive meetings, leadership sessions, and important events.
• Ensure conference rooms are consistently functional, tested, and executive ready.
• Deploy, configure, and support laptops, desktops, monitors, docks, printers, and office peripherals.
• Troubleshoot hardware, performance, and operating system issues.
• Manage device imaging, onboarding configurations, refresh cycles, and basic asset tracking.
• Coordinate hardware repairs, replacements, and vendor support when needed.
• Support on site networking and office connectivity, including wired and wireless access.
• Troubleshoot network, VPN, and connectivity issues impacting office users.
• Partner with infrastructure and network teams on escalations, changes, and improvements.
• Provide hands on support and administration for Microsoft 365 services including: Exchange Online, Microsoft Teams, OneDrive, SharePoint.
• Support user identity and access administration through Active Directory and Entra ID.
• Perform onboarding, offboarding, group management, and access troubleshooting.
• Assist with basic server and system administration tasks in coordination with infrastructure teams.
• Support patching, system updates, and endpoint configuration standards.
• Serve as an escalation point for complex, high impact, or executive visible issues.
• Document standard procedures, common issues, and executive specific setups.
• Collaborate closely with Security, Infrastructure, and Engineering teams to maintain reliability and standards.
• Provide limited after hours or on site support for critical executive or office needs when required.

Qualifications

• Required: 5+ years of experience in IT support, workplace technology, systems support, or related roles.
• Proven experience providing in person support to executives or senior leaders.
• Strong hands on experience with laptops, desktops, office hardware, touchboards and conference room A/V systems.
• Windows operating systems and endpoint troubleshooting.
• Solid working knowledge of Microsoft 365.
• Working understanding of Active Directory or Entra ID user administration.
• Understanding of networking fundamentals and office connectivity.
• Excellent customer service skills and professional presence.
• Ability to remain calm, composed, and solutions focused under pressure.
• Willingness and ability to work fully on site in North Richland Hills, TX.

Preferred Experience

• Experience supporting Microsoft Teams Rooms or similar platforms.
• Experience working in a headquarters or executive office environment.
• PowerShell or basic automation experience.
• Microsoft certifications.