IT Support Engineer

Responsibilities

• Provide desktop and workstation support for Windows 11 devices, including software installation, troubleshooting, and performance optimization.
• Support and maintain Windows Server 2016/2019 environments.
• Aid with VMware virtualization tasks and basic host/server maintenance.
• Troubleshoot networking issues including switches, firewalls, DHCP, DNS, and connectivity problems.
• Support wireless networks, including access point configuration, monitoring, and basic controller administration.
• Manage Active Directory tasks such as creating, modifying, and disabling user accounts.
• Support Microsoft 365 services including Exchange Online, SharePoint, Teams, and authentication issues.
• Support hospitality systems including Opera PMS, VingCard access control, Micros Simphony POS, and other hotel technologies.
• Perform malware/threat remediation and maintain system security best practices.
• Handle hardware repair, upgrades, and peripheral installations.
• Work tickets efficiently within the company’s ticketing system and maintain accurate documentation.
• Complete assigned project tasks according to deadlines and quality standards.
• Communicate professionally with staff and leadership, providing clear written updates and explanations.
• Interact with hotel personnel and guests in a courteous and service-focused manner.
• Cook with vendors, service providers, and onsite personnel as needed.
• Lift equipment up to 40 lbs. as part of routine IT duties.
• Participate in an after-hours and weekend on-call rotation for urgent issues.

Qualifications

• Troubleshooting and installation experience with Microsoft Windows 11.
• Basic VMware knowledge.
• Experience with Windows Server 2016/2019.
• Understanding of LAN/WAN networking and wireless systems.
• Knowledge of Active Directory administration.
• Experience with ticketing systems.
• Strong written and verbal communication abilities.
• Excellent customer service and interpersonal skills.
• Ability to complete project tasks on time with attention to detail.
• Ability to lift 40 lbs. or more.
• Must work onsite during regular business hours and participate in on-call rotation.