IT Support Engineer

Cipher Digital · Charleston, SC · 3 mo ago

EngineeringFull-time

Serve as a primary point of contact for Tier 1 and Tier 2 technical support, troubleshooting hardware, software, and connectivity issues across multiple locations.
Support and manage Windows, macOS, and iOS devices using Microsoft Intune, ensuring compliance and streamlined configuration management.
Administer user access and security through Entra ID (Azure Active Directory), maintaining strong identity and access management controls.
Provide expert support for tools including but not limited to Microsoft 365, Zoom, Slack, 1Password, FortiClient VPN, and ChatGPT Enterprise.
Cook up employee onboarding and offboarding, setting up accounts, provisioning devices, and managing access permissions.
Track and resolve IT tickets promptly using the help desk system, escalating complex issues as needed.
Document solutions, recurring issues, and new procedures to build a robust IT knowledge base.
Partner with IT leadership to define and implement security, backup, and device management best practices.
Offer on-site support for datacenter systems and staff as required.

3+ years of experience in an IT support or helpdesk role within a fast-paced, multi-site environment.
Demonstrated proficiency supporting both Windows and Mac operating systems.
Hands-on experience with Microsoft Intune for device, application, and policy management.
Familiarity with Entra ID / Azure AD for user provisioning, authentication, and access control.
Understanding of core networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Strong troubleshooting, analytical, and communication skills.
Customer-service orientation with a proactive and collaborative mindset.
Ability to multitask and manage competing priorities under minimal supervision.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are preferred but not required.

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