IT Support Engineer

About the role

Peloton is looking for a forward-thinking, adaptable, and hardworking IT Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Support Engineer, you will work across teams in our North America footprint to provide and support IT equipment and services. In this role, a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast-paced team environment, possess excellent communication skills and professionalism, and have a high degree of proficiency over a large scope of IT software, hardware, and networking disciplines. This position is required on site 5 days a week.

Responsibilities

• Mac/Windows/ChromeOS deployment and support
• User hardware/software/peripheral support
• LAN troubleshooting and support
• Systems administration
• Hardware procurement and asset management
• Creating and maintaining documentation
• Mentoring and handling escalations from junior and MSP (Managed Service Provider) technicians

Requirements

• 4+ years of hands-on IT Support experience
• Experience supporting Macintosh OS 10.15 or later
• Experience supporting Microsoft Windows 10 or better
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Proven skills in troubleshooting, deployment, and liquidation of hardware
• Proven ability to work successfully with limited supervision
• May require lifting or carrying desktop computers up to 25 lbs.
• Some on-call/off hour responsibilities are required
• Onboarding and Off-boarding processes
• Experience with SSO and MFA
• Experience with scripting, programming, or SQL
• Experience with project management
• Experience with Data Cabling / Computer Facilities maintenance
• Experience with server administration
• Experience with Atlassian, Google Workspace, Slack, Zoom

Benefits

• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance

Pay

Base Salary Range: $84,250 USD - $99,650 USD

The actual base salary offered for this position will depend on numerous factors including experience and business objectives, and if the location for the job changes. The base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.