IT Support Engineer

About the role

The IT Support Engineer will provide first-line technical support to investment banking professionals in the New York office, maintaining local office technology, provisioning user devices, assisting with user administration, and ensuring a seamless technology experience.

Responsibilities

• Serve as the primary point of contact for desktop and end-user technical support in the New York office
• Troubleshoot Windows laptops, Microsoft 365, hardware, software, printers, and peripheral devices
• Provision and deprovision user accounts, laptops, and equipment for new hires and departures
• Create and administer Active Directory and Microsoft Entra ID user accounts
• Manage/administer enterprise AI tools and platforms
• Manage NTFS file permissions, security groups, and shared resources
• Support conference room technology, Microsoft Teams, Zoom, and AV equipment
• Assist with local office networking, hardware installations, and cabling
• Maintain accurate IT asset inventory and technical documentation
• Cook up with vendors and senior IT staff to resolve infrastructure issues
• Escalate complex issues appropriately while maintaining ownership through resolution
• Deliver responsive, professional, white-glove technical support to employees at all levels of the organization

Requirements

• 1–3 years of IT support, desktop support, or systems administration experience
• Strong troubleshooting and analytical problem-solving skills
• Experience supporting Windows 10/11 environments
• Microsoft 365 administration and end-user support
• Experience imaging, deploying, and configuring Windows laptops
• Basic Active Directory administration
• Excellent documentation and organizational skills
• Basic networking knowledge including TCP/IP, DHCP, DNS, gateways, Wi-Fi, and switching fundamentals
• Outstanding customer service skills with a strong sense of urgency
• Ability to prioritize multiple tasks in a fast-paced environment

Nice to have

• Microsoft Entra ID (Azure AD)
• Microsoft Intune and Windows Autopilot
• Microsoft Azure
• Conditional Access and Multi-Factor Authentication (MFA)
• Windows Server administration
• Remote Desktop Services (RDS)
• PowerShell scripting
• VLANs, VPNs, firewalls, and network troubleshooting
• SonicWall and/or Meraki networking equipment
• PKI / Certificate management
• Nutanix virtualization
• Linux administration
• Cybersecurity best practices

General Requirements

• U.S. work authorization required. FT Partners will not sponsor applicants for work visas now or in the future.
• Ability to occasionally support early morning, evening, or weekend maintenance activities when business needs require.
• Ability to lift and move standard desktop equipment and workstations as needed.

Communication Skills

• Exceptional written and verbal communication skills
• Ability to explain technical concepts clearly to both technical and non-technical users
• Professional demeanor with the confidence to support senior executives and investment banking professionals
• Strong attention to detail and commitment to delivering an outstanding customer experience

Team Player

• Team player who contributes to building a positive, collaborative environment
• Demonstrates ownership, accountability, and follow-through
• Works with integrity, professionalism, and discretion
• Performs effectively under pressure while managing competing priorities
• Committed to continuous learning and professional development
• Upholds the firm's values and high standards of excellence

Benefits

$115,000 plus 10-15% bonus potential

Why FT Partners?

• Managing Partner and Managing Directors formerly of Goldman Sachs and JPMorgan
• Award-winning execution recognized as Investment Banking Firm of the Year and Boutique of the Year
• Opportunity to support both billion-dollar M&A transactions and high-growth venture-backed companies
• Excellent career path with strong opportunities for advancement
• Competitive compensation and benefits
• Unparalleled deal flow with a premier client base
• Exposure to world-class executives and leading financial technology companies
• Collaborative, entrepreneurial, and high-performance culture

Inclusion and Equal Opportunity Employment

Financial Technology Partners is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status, or any other legally protected characteristic.