IT Support Engineer

About The Opportunity

Netrix is seeking an IT Support Engineering for the Education Services team is a full-time technical resource staffed onsite at our customer locations and primarily responsible for working closely with clients and crossfunctional support teams to manage, support, and maintain the technology used by these customers. This person is responsible for proactive and reactive support, troubleshooting, and documentation for new and existing customer base on the Education team. This position is ideal for a hands-on, wellrounded engineer who desires to be involved in all aspects of the IT field. The position requires strong resource and time management skills. Individual must be self-motivated, detailed and process oriented, possess strong verbal and written communication skills, excellent customer service skills, and have solid problem solving/trouble-shooting abilities.

How You Will Make An Impact

• Proven customer-faced field experience.
• Cultivate close working relationship with assigned clients point of contacts and user base.
• Excellent written and verbal communication skills.
• Responsible for incident closures and daily time entries using ServiceNow ticketing system.
• Responsible for daily end-of-day email to client point of contact.
• Supporting and troubleshooting on premise laptop environment including but not limited to workstation imaging and support of Microsoft Windows desktop operating systems.
• Supporting and troubleshooting modern networks including but not limited to TCP/IP, DNS, DHCP, switching, and wireless protocols.
• Supporting and troubleshooting on-premises networks (VLAN configurations a plus).
• Supporting and troubleshooting multi-site Active Directory environments.
• Supporting and troubleshooting backup solutions both onsite and remote.
• Implementing, supporting, and troubleshooting printers and print servers.
• Execute yearly projects when school is not in session, including but not limited to switch and access point replacements, school relocations, new school setups, mass laptop/Chromebook replacements.

What You Will Bring To The Table

• Bachelor’s degree in IT, Engineering, or equivalent hands-on work experience.
• Work experience must include supporting local area network connected devices or any equivalent combination of education and experience.
• Apple Mac hands-on experience a plus
• Proficient with the most recent Microsoft Windows operating system.
• Proficient with the Microsoft Office365 Suite of products
• Proficiency with Microsoft Active Directory, DNS, DHCP, Print and File Permissions
• Proficient with Google Chromebook product a plus
• Google Workspace Admin Management a plus
• Understanding of IP addressing and network troubleshooting
• Must be able to work independently onsite at customer locations
• Presents a tidy and professional physical appearance to customers and colleagues in a way the represents Netrix well, especially at a customer site.
• Ability to work onsite at customer locations 5 days per week or rotate across multiple client sites located in Newark, NJ Zip Code: 07102
• Willingness to travel within and outside the region. (potential 10% - 15% travel)

About Us

At Netrix Global our values are the philosophies and principles that live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today’s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country’s top system integrators. At Netrix, we’re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.