IT Support Engineer
About ALSO
We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient. We’re looking for an IT Support Engineer to own day-to-day IT support while also driving improvements to systems, processes, and end-user experience.
What You Will Do
- Serve as the Tier 2/3 escalation point for complex IT issues across hardware, software, SaaS, and cloud environments
- Troubleshoot and support macOS, Windows, mobile devices, printers, and peripherals
- Own incidents from intake through resolution, root cause analysis, and follow-up
- Ensure the reliability and availability of end-user systems
- Manage Okta, SSO, MFA, user lifecycle, and role-based access
- Provision and deprovision users across SaaS platforms
- Partner with Security to maintain endpoint compliance, audits, and security best practices
- Enforce least-privilege access and security standards
- Administer core IT platforms including Addigy, Intune, Okta, Console, Google Workspace, Microsoft 365, Slack, Notion, Figma, Meraki, and other SaaS tools
- Maintain IT documentation, runbooks, and knowledge base articles
- Identify and implement automation to improve efficiency and reduce manual work
- Lead or support IT initiatives including migrations, tool deployments, and office expansions
- Improve support processes, SLAs, and reporting
- Advise stakeholders on IT decisions
- Mentor junior team members and help establish support best practices
- Provide technical leadership during critical incidents and outages
The Hourly Rate
The hourly rate for this hybrid (3-5 days a week) position in Palo Alto, CA ranges from $45.00 to $55.00, depending on experience and qualifications.
Perks & Benefits
- Robust health coverage. Excellent health, dental and vision insurance covered up to 100% by Also. with FSA & HSA options.
- One Medical membership and dedicated insurance advocates.
- Rich fertility and family building benefits with Progyny.
- Flexible time off.
- 401(k) match.
Why ALSO?
We’re passionate about helping the world find a better way to get there—wherever it is you’re headed. We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces. Together we’re working hands-on to imagine, design and build an entirely new solution to a global set of transportation challenges.