IT Support Engineer

Responsibilities

• Manage the full device lifecycle — provisioning, deprovisioning, MDM profile management, device auditing, and ensuring all IT assets are healthy, up to date, and properly configured.
• Provide technical support across the organization, including troubleshooting OS errors, software crashes, performance bottlenecks, connectivity issues, and email client configuration.
• Oversee enterprise identity and access management — account provisioning and deprovisioning, quarterly access reviews, SSO configuration, and tracking services in use (e.g., Miro, Superhuman, Salesforce).
• Maintain and update MDM scripts and collaborate with application administrators to improve IT workflows, user lifecycle management, and operational efficiency.

Requirements

• Strong experience with device management, including MDM, EDR, and patch management.
• Proficiency with macOS and Windows internals, including configuration policies, basic shell scripting, and administration tooling.
• Experience with enterprise networking, including configuring switches and routers, troubleshooting 802.3 and 802.11 issues, and maintaining clean office network environments.
• A proven ability to independently diagnose and resolve complex technical issues across macOS and Windows environments.
• Effective communication skills — you can support diverse technical and non-technical stakeholders while staying calm and friendly in frustrating IT situations.

Qualifications

• A proven ability to independently diagnose and resolve complex technical issues across macOS and Windows environments.
• Effective communication skills — you can support diverse technical and non-technical stakeholders while staying calm and friendly in frustrating IT situations.
• Bonus points if you have familiarity with corporate IT management, including process optimization and asset governance.
• Experience with scripting and automation to improve IT workflows.
• Knowledge of SSO configurations and user lifecycle management practices.