IT Support Engineer

About the role

The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment.

Responsibilities

• End-User Support
  • Triage and resolve issues across hardware, software, networking, and accounts — primarily through our ticketing system, with additional support via Slack and in-person
  • Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian)
  • Handle escalations requiring cross-team coordination
  • Communicate clearly with users of all technical levels
  • Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
  • Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves
• Operational Improvement
  • Streamline onboarding and other high-volume operations as the company scales
  • Contribute to automation efforts
  • Maintain and improve device management, identity, and access systems
  • Avoid repetitive tasks through scripting (Bash, Python)

Qualifications

• 5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
• An excellent communicator who genuinely enjoys helping people solve problems
• Strong troubleshooting skills and are methodical, curious, and persistent
• Significant experience with Google Workspace administration
• Experience with Slack administration — workspace management, permissions, and troubleshooting
• Substantial experience supporting and administering additional SaaS tools
• Understanding identity and access fundamentals — SSO, MFA, directory services
• Familiarity with MDM fundamentals and endpoint management concepts
• Experience with basic scripting (Bash or Python) for automation
• Take ownership of problems and follow through until they're resolved
• Propose solutions when you see a process that doesn't scale
• Looking to develop deeper technical skills and take on more complex systems administration challenges over time

What Makes This Role Unique

You'll be joining a high-impact IT team supporting some of the world's leading AI researchers and engineers. The pace is fast and you'll have real ownership over your work. This isn't a role where you follow rigid scripts — you'll be trusted to use your judgment, improve our processes, and grow with the team. Because we're scaling rapidly, you'll have meaningful opportunities to shape how IT operations work at Anthropic.