IT Support | Desktop | Hardware Technician

This role is 100% onsite—5 days per week in Postville, IA.

About the Role

We are looking for an IT Support | Desktop | Hardware Technician to provide hands-on technical assistance and dependable end-user support in Iowa. This contract position with permanent potential is ideal for someone who enjoys resolving desktop, hardware, and access-related issues while supporting a stable and secure IT environment. The role will work across daily support requests, system administration tasks, and infrastructure troubleshooting to keep business operations running smoothly.

Responsibilities

• Deliver timely support for end-user issues involving printing, login access, display problems, desktop hardware, and general service desk requests.
• Administer user accounts and permissions across Active Directory, Azure, Microsoft 365, Entra, and Intune environments.
• Troubleshoot and maintain Windows-based desktops and servers, including routine performance checks and issue resolution.
• Support telephony systems and computer telephony integrations to help maintain reliable communication services.
• Monitor backup activity, perform scheduled reboots, and assist with ongoing system maintenance to reduce downtime.
• Review security-related tickets, route issues to the appropriate teams, and escalate higher-risk concerns when needed.
• Assist with the upkeep and troubleshooting of network infrastructure, including Cisco switches and Fortinet firewalls.
• Provide desktop deployment, imaging, and hardware setup support for new and replacement equipment.

Requirements

• 2+ years of experience in IT support, help desk, desktop support, or hardware technician roles.
• Working knowledge of Active Directory, Azure AD-related administration, Microsoft 365, Entra, and Intune.
• Experience supporting Windows 10 and other Microsoft Windows desktop environments.
• Familiarity with service desk ticket handling and end-user issue resolution across hardware and software problems.
• Exposure to Cisco networking equipment, including Catalyst switches, and remote connectivity tools such as Cisco AnyConnect.
• Experience working with Fortinet firewalls and basic network troubleshooting practices.
• Understanding of desktop imaging, deployment, and hardware support processes.
• Ability to support telephony systems, backups, and general server or infrastructure maintenance tasks.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.