Desktop Support IT Technician

About the role

One of TEKsystems’ clients is seeking multiple qualified candidates to support their IT department’s Desktop Support team. This is a first-shift opportunity ideal for individuals looking to launch or advance their IT careers within a local enterprise company. Previous Helpdesk, Desktop Support, or PC Technician experience is preferred, and IT certifications (such as CompTIA certifications) are desirable.

Responsibilities

• Diagnose and resolve software and hardware incidents across Windows and Mac operating systems and a range of software applications
• Swap out laptops/desktops and deploy Windows 10/11
• Re-image Windows 11 onto machines transitioning from Windows 10
• Assist users with logged IT-related incidents and take ownership of issues by performing problem analysis to implement temporary or permanent fixes
• Escalate incidents to other support teams when necessary
• Accurately record, update, and document requests using the IT service desk system
• Install and configure new IT equipment
• Resolve incidents and upgrade various software and hardware
• Resolve incidents involving printers, copiers, and scanners
• Maintain a first-class level of customer service, treating all customers efficiently and appropriately