IT Support - Audio-Visual (AV) and Executive
val's services · Raymond, OH · 3 wk ago
Full-time
About the role
We are seeking a motivated Executive Support Specialist to provide high-touch technology assistance for senior executives.
Responsibilities
- Delivering technical support for PCs, mobile devices, collaboration tools, video conferencing, and AV systems during executive meetings.
- Serving as a critical escalation point for issues related to IT support, ensuring reliable operations and exceptional customer experience.
- Driving technology improvements, coordinating issue resolution across IT teams, and supporting executive environments.
- Managing relationships with business partners and facilitating training, project transitions, and knowledge development.
- Supporting multiple locations, supporting video conference setups, and documenting issues and resolutions within approved systems.
Qualifications
- Bachelor’s degree in IT, Networking, Computer Science, or related STEM field with at least 3 years of relevant experience; alternative experience requirements apply for lower education levels.
- Proven expertise in AV troubleshooting, Windows, Apple devices, Active Directory, and video conferencing technologies.
- Strong interpersonal skills, ability to build senior-level relationships, and effective communication under pressure.
- Preferred certifications include A+; desirable skills include Japanese language, project management, and cross-cultural communication.
Requirements
- Must possess a valid driver’s license.
- Be able to lift up to 50 lbs.
- Support travel within the region (~10%).
- Physical ability to climb ladders and operate motor vehicles independently.
- No visa sponsorship is available; candidates must be authorized to work.
Pay
Competitive salary, paid overtime, bonuses.
Benefits
- Comprehensive benefits.
- Retirement plans.
- Opportunities for career advancement.
- Ongoing training.
- Education reimbursement.
- Additional employee benefits.
Schedule
Onsite role with potential for one remote day weekly; flexible schedule required.