IT Support - Audio-Visual (AV) and Executive

About the role

The Executive Support Specialist provides high-level technical support to executives, managing PCs, mobile devices, collaboration tools, video conferencing, and AV setups for meetings.

Responsibilities

• Support multiple locations
• Troubleshoot AV and IT issues
• Escalate problems as needed
• Document resolutions
• Ensure timely issue resolution within SLA
• Drive technology improvements
• Support project goals
• Foster strong business relationships

Qualifications

Bachelor's degree in IT or related field with minimum 3 years' experience, or equivalent experience with high school diploma and extensive background.

Skills

• AV troubleshooting
• Windows and Apple device support
• Active Directory
• Excellent interpersonal abilities
• Ability to work under pressure
• Communicate effectively
• Travel domestically and internationally
• A+ certification preferred

Schedule

Onsite role with optional remote day, requiring flexibility, physical ability to lift up to 50 lbs, and a valid driver's license. No visa sponsorship or relocation assistance provided.

Pay

Competitive salary.

Benefits

• Industry-leading benefits
• Career advancement
• Training
• Tuition assistance
• Wellbeing programs