IT Support - Audio-Visual (AV) and Executive

About the role

Provide high‑touch technology support for senior executives, including troubleshooting PCs, mobile devices, collaboration tools, and AV systems for meetings. Act as a key escalation point, ensure reliable operations, support video conferencing, and coordinate issue resolution across IT teams.

Responsibilities

• Support executive environments and maintain business‑critical technology.
• Manage business relationships and serve as a liaison for assigned technology areas.
• Facilitate training and develop knowledge‑base resources for executive users.
• Coordinate issue resolution across multiple IT teams and act as an escalation point.
• Support video‑conferencing and AV systems for meetings.

Qualifications

• Bachelor’s degree in IT, Networking, or a related STEM field with at least 3 years of relevant experience, or equivalent experience with a high‑school diploma or associate degree.
• Certifications such as CompTIA A+ are preferred.
• Physical ability to lift up to 50 lb and operate a vehicle.
• Position does not qualify for visa sponsorship or relocation assistance.

Skills

• AV troubleshooting and support for Windows and Apple devices.
• Active Directory administration.
• Video‑conferencing technologies (e.g., Zoom, Teams, Webex).
• Strong relationship‑building, communication, and interpersonal skills at the executive level.
• Ability to work under pressure, troubleshoot complex issues, and manage business relationships.
• Japanese language proficiency (desirable).
• Familiarity with project‑management methodologies (desirable).

Benefits

• Competitive salary.
• Comprehensive benefits package.
• Career growth opportunities.
• Tuition reimbursement.
• Wellbeing programs.

Schedule

• On‑site role with the possibility of a remote workday.
• Requires flexibility, occasional overtime, and regional travel.