IT Support - Audio-Visual (AV) and Executive

About the role

Honda envisions a joyful future driven by innovation, aiming to be a source of “power” that supports people worldwide in pursuing their own initiatives and expanding their potential. The company strives to realize “the joy and freedom of mobility” through new technologies and an innovative approach toward a zero environmental footprint. The Executive Support Specialist provides high‑touch technology support for AHM and HDMA executives, covering PCs, mobile devices, collaboration tools, video conferencing, and AV support for executive meetings. The role acts as a critical escalation point for Executive Support, Deskside, and Mobile Services, ensuring reliable operations and an exceptional customer experience.

Responsibilities

• Deliver high‑touch technology support for AHM and HDMA executives (PCs, mobile devices, collaboration tools, video conferencing, AV support)
• Serve as a critical escalation point for Executive Support, Deskside, and Mobile Services
• Drive technology improvements and coordinate issue resolution across IT teams
• Support executive environments and manage business and affiliate relationships
• Facilitate training and project transitions
• Develop knowledge resources
• Act as the primary liaison for assigned business areas
• Support executives at multiple locations with technical issues and drive them to resolution
• Support executive video conference meetings, ensuring all parties are connected and functioning properly
• Escalate issues to Network Support, A/V Support, and IS Management as needed
• Document all issues and resolutions within AHM IT approved systems
• Drive issues/incidents to countermeasures to minimize client downtime and sustain productivity
• Ensure timely resolution within established Service Level Agreements (SLA)
• Achieve the project goals for the Executive Support Team (schedule, budget, quality commitments)
• Provide inputs to QCD reporting for continuous improvement

Qualifications, Experience, And Skills

• A college‑level Bachelor’s degree in IT / Networking / Computer Science / Electronics / Data Analytics or a related STEM field with at least 3 years of relevant IT industry experience; or, lacking a Bachelor’s, a High School Diploma with ≥9 years overall relevant IT experience or an Associate degree in a related STEM field with ≥7 years relevant IT experience
• Certifications: A+ Certification (preferred)
• Other Job‑specific Skills:
  • Demonstrable experience in audio‑visual (AV) / video conference equipment troubleshooting and repair
  • Strong technical background supporting Active Directory, Windows operating systems, Apple devices (mobile phones and tablets), and video conferencing/AV technologies
  • Ability to build strong relationships and trust with senior leaders
  • Good interpersonal soft skills for cross‑cultural communication at executive level
  • Regular interaction with customers to understand business needs and anticipate IT requirements; manage business relationships
  • Comfortable under pressure; able to communicate technical instructions simply and clearly
  • Proven ability to communicate technical concepts, manage business relationships, analyze KPIs and operational metrics, lead continuous improvement efforts, troubleshoot complex issues under pressure, and work effectively in a flexible, fast‑paced environment with minimal supervision
• Desirables:
  • Conversational skills in Japanese
  • Familiarity with project management methodologies (Agile / Waterfall)

Pay

• Competitive Base Salary (pay based on geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)

Benefits

• Industry‑leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short‑Term and Long‑Term