IT Store Support Technician II

Responsibilities

• Manage end-user facing systems for team members in the field and Store Support Center environment
• Identify and learn appropriate software and hardware used and supported by the organization.
• Maintain and build out hardware as needed for end-users.
• Provide end-user support in response to support tickets.
• Test fixes to ensure problems have been adequately resolved.
• Responsible for high level projects across stores and Corporate office.
• Aid and provide an escalation point for Level 1 Support personnel.
• Rotating night/weekend on-call schedule
• Occasional travel to stores may be required

Requirements

• Associate’s or Bachelor’s degree in Computer Science, Computer Information Systems or related field.
• Exceptional customer centric focus.
• At least 1-2 years of experience in similar role.
• Strong hardware/software skills
• Ability to problem solve independently.
• Ability to interact with members of cross-functional teams.
• Excellent written and verbal communication.
• Strong organizational and documentation skills.

Qualifications

• Preferred qualifications include POS System and peripheral support experience and remote support experience.

Benefits

• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plans available

Pay

• Commensurate with experience

Schedule

• TBD