IT Specialist - Vocational

About the role

This position supports the technical needs of Harbor’s vocational programs. The IT Specialist will assist users with both Software and Hardware related to those programs.

Responsibilities

• Responds to incoming calls, emails and requests to the help desk.
• Supports such requests, including desktop, hardware, software, network, phone and application support.
• Assist staff with support of the Ohio Means Jobs website.
• Maintain accounts for RingCentral phones.
• Affixes to maintain and deploy on-site hardware.
• Timely resolves issues/requests by tracking work orders and keeping staff updated on the status of work order resolution.
• Trains Harbor staff on general IT items and the use of software and technology used at Harbor on an initial and ongoing basis, as needed.
• Maintains understanding of Harbor’s business process workflows and the use of technology/software.
• Tests updates, customizations, and new releases of the software and technology used and supported at Harbor.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.

Requirements

• Minimum of Associates degree required in the field of computer science or information systems.
• Bachelor’s degree preferred.
• Comfortable training staff either one on one or in classroom settings on technology software or equipment.
• Proficient with Windows operating systems, Office 365 and Active Directory.
• Quickly learns protocols, follows directions, maintains confidentiality, and works in a team-oriented, collaborative environment.
• Experience with WordPress/Web Development helpful.
• Multitasking, prioritizing workload, working under stress, and being productive with strong customer service skills.
• Patient, conscientious, self-motivated, independent, and having excellent written and interpersonal skills.
• Valid driver’s license, acceptable driving record, and proof of personal auto insurance policy.

Qualifications

• Must be able to convey technical issues and material to a non-technical audience.
• Strong problem-solving skills.
• Excellent written and interpersonal skills.

Skills

• Windows operating systems.
• Office 365.
• Active Directory.
• WordPress/Web Development.

Benefits

Medical, dental, and vision coverage
Retail plan with company match
Generous paid time off, sick time, and paid holidays
Tuition and professional license reimbursement programs
Clinical supervision hours offered
Ability to make a difference in your community!