IT Specialist -

Requirements

• High school diploma and no less than five (5) years of verifiable experience as an IT technician or in a closely related position
• Formal education and internships accepted in lieu of experience on a year-for-year basis
• All applicants must have at least one (1) year of experience
• Valid Florida Driver's License, which must be maintained for the duration of employment

About the Role

The purpose of this class is to provide technical assistance to end users. This class answers questions and/or resolves computer problems, including hardware/software, printing, installation and operating systems, services cell phones and other data devices. Troubleshoots for clients in person or via telephone or electronically. This class works according to general guidelines and requires considerable judgment and self-initiative. This class works out in the field supporting multiple locations.

Responsibilities

• Provide comprehensive IT equipment support for desktop and laptop computer hardware, software, and peripherals
• Provide programming, support and assistance with cellular devices and mobile cameras
• Answer user inquiries regarding computing and cellular device operation to resolve problems; escalate problems to a higher level for resolution as needed
• Set up, relocate, and maintain cellular and computing devices for employee use, performing and ensuring proper installation of cables, operating systems and/or appropriate software
• Install and perform minor repairs to hardware, software or peripheral equipment following design or installation specifications
• Install and program data devices and camera systems
• Maintain records of daily data communications transactions, problems and remedial actions taken or installation activities
• Provide support to outside vendors regarding hardware and software matters
• Provide assistance to Unit peers in support of daily operations and work environment growth
• Maintain accurate inventory and surplus counts for area of responsibility
• Apply all policies regarding copyright, state, federal and local applicable laws and license maintenance
• Regular, dependable and punctual attendance is an essential function of this job