IT Specialist

About the role

The Information Technology Specialist provides first-line technical support and assists in maintaining the company's technology infrastructure, enterprise applications, and end-user computing environment. Working under the guidance of senior IT staff, this position supports employees across all departments by troubleshooting technical issues, maintaining IT equipment, and assisting with infrastructure and business application administration.

Responsibilities

• Provide first-level technical support for computers, laptops, mobile devices, printers, software, and peripheral equipment.
• Install, configure, maintain, and troubleshoot Windows workstations and related hardware.
• Assist with administration of Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
• Create and maintain user accounts, passwords, security groups, and application access.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist with administration and user support for Infor CloudSuite Industrial (CSI/SyteLine) ERP.
• Provide user support for Siemens Teamcenter PLM and Solid Edge engineering applications.
• Assist with Salesforce user account administration and Zoho Desk ticket management.
• Support network connectivity, wireless devices, printers, scanners, and VoIP phone systems.
• Assist with setup and maintenance of barcode scanners, industrial label printers, and BarTender labeling software.
• Install software updates, operating system patches, and security updates.
• Assist with endpoint security, antivirus management, system backups, and disaster recovery activities.
• Document technical procedures, system configurations, and support activities.
• Participate in technology implementation and continuous improvement projects.
• Perform other duties as assigned.

Qualifications

• Associate's or Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field, or equivalent technical experience.
• 2+ years of IT support or system administration experience.
• Strong troubleshooting and problem-solving skills.
• Experience supporting users in a manufacturing environment.
• Familiarity with Microsoft 365 administration.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and wireless networking.
• Experience with ERP systems such as Infor CloudSuite Industrial (CSI/SyteLine) is a plus.
• Experience with Teamcenter PLM or Solid Edge is a plus.
• Experience with VMware, Hyper-V, AWS, or Microsoft Azure is a plus.