IT Specialist

About the role

RIVERSIDE, located in Eau Claire, WI, is a precision machining company whose mission is to provide custom precision manufacturing and innovative services to medical, aviation, space, defense, and emerging high‑tech industries. The IT Specialist will support, maintain, troubleshoot, and improve the organization’s total infrastructure—including computer systems, networks, servers, software, and help‑desk functions—to ensure smooth day‑to‑day operations.

The position offers a stable, safe, and clean work environment, challenging work, and opportunities for professional growth within a company that has been operating for over 40 years.

Responsibilities

• Assist with implementation, monitoring, and maintenance of security standards such as CMMC and NIST across the company’s infrastructure.
• Research, develop, and implement standards and procedures for network, security, servers, endpoints, services, productivity, and collaboration tools.
• Work with the Systems Administrator to provide day‑to‑day support and maintenance of network components, security, servers, cabling, SQL databases, document management systems, ERP systems, IT tools, endpoints, and M365 cloud services.
• Provide hands‑on assistance to staff, resolve hardware and software issues, manage user accounts, permissions, authentication, and deliver end‑user training.
• Utilize the company’s help‑desk system to log and document tickets, projects, tasks, and change‑management activities.
• Participate in operations and maintenance of network file systems and endpoint security monitoring and remediation.
• Maintain networks and network file systems, monitoring LAN and endpoints for threats or errors.
• Assist in maintaining and managing systems such as Windows OS, security tools, applications, servers, and email.

Requirements

• Location: Eau Claire, WI.
• Experience with security standards (CMMC, NIST) and infrastructure support.
• Familiarity with network components, servers, SQL databases, ERP systems, M365 cloud, and endpoint security.
• Ability to provide help‑desk support, user account management, and end‑user training.
• Experience documenting tickets and change‑management activities in a help‑desk system.