IT Specialist

About the role

This role is crucial in ensuring healthcare professionals have secure, reliable, and seamless access and usage to technology and support, which directly impacts patient care and operational efficiency.

Responsibilities

• Conducts Service Desk Support duties by responding to support requests via ticketing and phone system in a timely manner.
• Provides remote and onsite assistance as needed; escalate trouble tickets to internal and outsourced engineers as needed.
• Utilize IT Enterprise Systems such as Endpoint Central, Microsoft365 services and other Administrator tools to support end users in a Microsoft Windows environment.
• Handle various IT projects, such as system inventory, staff moves (hardware replacement), and new office/site setups.
• Perform selected Systems Administrator duties with direction from the IT Director, IT Supervisor, Sr. Network Engineer and/or Sr. System Administrator and independently.
• Responsible for troubleshooting key Management Information Systems – including EMR, ERP, EHR, Pharmacy, etc. – in coordination with the IT Team.
• Demonstrates tremendous customer advocacy, understanding when to escalate issues that cannot be resolved at the first level.
• Provide support in cyber security activities (example: help administer phishing campaigns/training, SPAM filtering administration, system upgrades and/or security patches).

Qualifications

• Knowledge of and experience with troubleshooting PC’s, printers and other peripheral equipment.
• Experienced in using online ticketing system (Zendesk helpful) for recording and managing IT related environments.
• Basic troubleshooting on Windows10/11, windows updates, Microsoft 365 products, WinZip, Java, Flash Player and other common PC software, required.
• An ability to effectively utilize available resources (such as self-research, vendors, consultants) to accomplish assigned tasks and projects, required.
• Able to effectively follow various IT policies and processes to ensure the security and integrity of the IT infrastructure required.
• A skilled with attention to detail to ensure troubleshooting is performed efficiently and effectively, required.
• Leverages listening skills to better understand the needs of the customers and to resolve the problem in the best way possible.
• A strong degree in exercising critical thinking and problem-solving skills.
• Able to effectively work independently and within a team, required.
• Able to effectively communicate verbally, written, and any other electronic media, required.
• The ability to establish and maintain effective working relationships with employees, vendors, clients and other stakeholders, required.
• Knowledge of and experience with security software in a local network environment, preferred.
• Must have an active IT Certification (example: CompTIA certifications, or Microsoft certifications. etc.) or will obtain an IT Certification within 60 days of start date.

Benefits

• Free Medical, Dental & Vision
• 13 Paid Holidays + PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within