IT Specialist

At Royal Electric Company we provide expert electrical design, construction, and service with builders, contractors, and facility owners who value relationships, trust, expertise, and a commitment to each other towards achieving exceptional results. Our core purpose is to build great relationships, one project at a time, supported by values of expertise, collaboration, integrity, passion, and loyalty.

About the role

The IT Specialist provides technical assistance and support to end users, troubleshooting hardware, software, and network issues. This role handles both routine support requests and escalated tickets requiring deeper investigation and may contribute to IT projects and system administration tasks.

Responsibilities

• Support end users’ devices (computers and mobile devices) on-site and document via the Fresh Service ticketing system.
• Meet SLA metrics and report recommended process improvements.
• Set up new systems, machinery, or networks at designated sites.
• Provide executive support and conduct frequent site visits.
• Serve as a point of contact for technical support requests via phone, email, chat, or ticketing system.
• Diagnose and resolve hardware, software, and connectivity issues for desktops, laptops, and mobile devices.
• Escalate complex issues to Tier 2/3 or vendors with thorough documentation.
• Manage user accounts, permissions, and groups in Active Directory and Microsoft 365.
• Assist with configuration and maintenance of endpoints via MDM tools.
• Support deployment of hardware and software across the organization.
• Maintain asset inventory and lifecycle tracking.
• Troubleshoot network issues (DNS, DHCP, VPN, wireless connectivity).
• Assist with printer, peripheral, and conference room AV support.
• Support patching and software update processes.
• Document resolutions and maintain the knowledge base.
• Follow and contribute to IT SOPs and runbooks.
• Track and meet SLA targets.

Requirements

• High School Diploma or GED Equivalent.
• On path for degree, Certificate, or similar in Information Technology and/or A+ and/or Network+ certification preferred.
• 2+ years supporting a help desk or related technical support experience.
• Valid Driver’s license.

Skills

• Windows 10/11 and Microsoft 365 administration.
• Active Directory user and group management.
• Strong troubleshooting and analytical skills.
• Clear communication with both technical and non-technical users.
• Familiarity with ITSM platforms (Ticketing systems).
• Basic PowerShell or scripting knowledge a plus.
• Ability to travel to locations across California possibly once a month for 1-2 days.
• Ability to operate company vehicles.
• Bi-lingual (English and Spanish) a plus.
• General knowledge of hand tool/power tool for installations a plus.
• Ability to be badged at Airports a plus.

Safety & Physical Requirements

• Must wear proper PPE while on jobsites.
• Must comply with all safety standards and procedures.
• Sit, stand, and walk during the duration of the workday.
• Will lift, carry, push, pull, kneel, crouch, and reach.
• Must be able to lift up to 50 pounds.
• Ability to operate hand tools safely.

Pay

$30.00/hour - $34.00/hour

Benefits

• Health Care Plan (Medical, Dental & Vision).
• Retirement Plan (401k, IRA).
• Life Insurance (Basic, Voluntary & AD&D).
• Paid Time Off (Vacation, Sick & Public Holidays).
• Family Leave (Maternity, Paternity).
• Short Term & Long Term Disability.