IT SPECIALIST(SUBSTITUTE POOL)

About the role

This is a continuous recruitment for an applicant pool to fill part-time, substitute, temporary, or hourly assignments on an as needed basis. Substitute compensation will be calculated using step 1 of the level the classification is placed on the Classified Salary Schedule.

Responsibilities

• Responds to help desk tickets, incoming calls, walk-ins, and emails regarding computer related hardware and software problems and provides follow-up support.
• Assists end-users with access difficulties, operating system and software malfunctions, and hardware repairs on laptops, PCs, virtual machines, mobile devices, and peripheral equipment.
• Provides assistance to employees and students on using computer and software programs including remote access, and use of peripheral equipment.
• Troubleshoots and performs various technical computer and peripheral repair duties that include diagnosing system failures, repairing or replacing parts, and testing.
• Creates and deploys images; develops scripts to automate processes; plans, schedules, and completes computer refresh projects.
• Tests and configures applications and new software functionalities to applicable servers and platforms.
• Provides technical support for computer labs on campus and off campus sites.
• Installs and maintains computers, peripherals, and software applications, including specialized systems to meet the Americans with Disabilities Act (ADA) requirements.
• Provides technical support to desktop, remote, and network connectivity issues.
• Communicates with vendors as needed to resolve technical issues.
• Provides print server maintenance and troubleshooting by creating printer queues, uploading printer drivers, and assigning users to printers.
• Assists in troubleshooting to resolve network hardware and operations problems, including connectivity, internet access, electronic mail, and file servers.
• Delivers, installs, and configures computers, VoIP devices, software applications, docking stations, printers, scanners, and other peripheral equipment.
• Sets up video conferencing equipment and administers conferencing software.
• Installs cables, IP cameras, wireless access points, Wi-Fi, network cards, and other networking components.
• Covers, installs, and configures network components including computers, printers, cabling, phones, servers, and user accounts.
• Provides guidance regarding instructional strategies for integration of technology in instruction.
• Develops and maintains internal media servers for campus-wide informational monitors.
• Coordinates IT support for events/productions with the event Manager.
• Maintains security tools to reduce the risk of a security breach and improve efficiency of the network security infrastructure.
• Troubleshoots malware, ransomware, phishing, and other viruses.
• Conducts IT security training to employees and students.
• Installs, configures, patches, upgrades, and maintains computer operating systems and software while ensuring compliance and compatibility with the network.
• Modifies software and analyzes software needs for modernizing processes and expansions.
• Provides Hy-Flex support for classrooms, and audio-visual support for conference rooms and events.
• Installs, configures, and maintains portable units.
• Sets up and tests audio, visual, and associated equipment for campus events.
• Keeps and maintains records of average response time, mean time to repair, end-user satisfaction, and the number of problems resolved within a given period.
• Maintains Cisco Call Manager databases including Unity and Call Center.
• Installs mounts, speakers, microphones, computer equipment, and other related technology in support of classrooms and Hy-Flex instruction.
• Maintain an accurate inventory of all IT assets, including hardware and software.
• Track the lifecycle of IT assets from acquisition through disposal, ensuring proper documentation and reporting.
• Performs other job-related duties as assigned.

Qualifications

• Computer and mobile device operating systems.
• Operating system and software patch management, group policies and profile support.
• System and network troubleshooting and diagnostic techniques.
• Enterprise desktop systems and related equipment.
• Enterprise PC imaging and management tools and software deployment technologies.
• Project management, asset management, and change control processes.
• Principles of directory account management for computer environments.
• Network and Wi-Fi technologies.
• Hy-Flex and smart classroom control system configuration software and components.
• Audio and Video production.
• Research techniques to solve technical problems.
• Network and phone technologies and systems protocols.
• Interpersonal skills using tact, patience, and courtesy.
• District organization, operations, policies and objectives.
• English usage, grammar, spelling, punctuation, and vocabulary.

Skills

• Install, test, troubleshoot, maintain, repair and upgrade computer, network, phone, printing and audio-visual equipment and software.
• Operate and test computer hardware, peripheral equipment, and applications software.
• Troubleshoot and diagnose IT systems and peripheral equipment failures.
• Install wiring and cabling for voice, video, and data.
• Prepare and maintain maintenance and repair records, and reports.
• Establish and maintain cooperative and effective working relationships with others.
• Work independently with little direction.
• Communicate effectively both orally and in writing.
• Use customer service and telephone skills.
• Meet deadlines and work under pressure.
• Establish and maintain cooperative and effective working relationships with others.
• Read, interpret and apply technical information, blueprints, and schematics.
• Give one-on-one and small group presentations.

Physical Demands and Working Conditions

Requires ambulatory ability to move to various office and classroom-type locations and to bend, stoop, crawl and reach to install cables and equipment. Requires sufficient hand eye coordination and dexterity to make small component connections. Requires sufficient visual acuity to read technical documents and instructions and align small components. Requires sufficient auditory ability to carry on routine conversations. Requires the ability to lift, push, and pull objects of medium weight (less than 75 lbs.) on an occasional basis. Requires the ability to work in confined areas with noise variations, dust, and limited ventilation. Must be able to complete District-sponsored training in occupational safety and health and hazardous materials awareness within a reasonable amount of time.