IT Specialist

About the role

This position supports the technical needs of Harbor’s programs, and will assist users with both software and hardware related to those programs. The position is full-time, in-office, and may require occasional weekend work depending on agency needs.

Responsibilities

• Responds to incoming calls, emails, and requests to the help desk.
• Supports staff with desktop, hardware, software, network, phone, and application issues.
• Affords support for the Harbor website.
• Maintains accounts for Mitel phones.
• Assists in maintaining and deploying on-site hardware.
• Troubleshoots issues and keeps staff updated on work order resolutions.
• Trains Harbor staff on general IT items and the use of software and technology used at Harbor.
• Maintains user accounts in Active Directory.
• Understands Harbor's business process workflows and technology/software use.
• Tests updates, customizations, and new releases of software and technology used at Harbor.
• Participates in maintaining the Harbor network structure.
• Assists other team members as needed.
• Stays current with trends and developments related to essential job competencies and demonstrates continued growth.

Requirements

• Minimum of Associates degree required in computer science or communications, with CompTIA A+ certification or comparable.
• Bachelor’s degree preferred.
• Comfortable training staff on technology software or equipment.
• Proficient with Windows operating systems, Office 365, and Active Directory.
• Quickly learns protocols, follows directions, maintains confidentiality, and works in a team-oriented environment.
• Experience with WordPress/Web Development helpful.
• Capable of multitasking, prioritizing workload, working under stress, and managing time pressure.
• Excellent written and interpersonal skills, strong problem-solving skills, patience, conscientiousness, self-motivation, independence, and strong customer service skills.
• Has a valid driver’s license, acceptable driving record, and proof of personal auto insurance policy.

Qualifications

• Must have transportation and be willing to use personal car for job-related duties.

Skills

• Strong technical skills.
• Effective communication skills.
• Teamwork and collaboration skills.
• Problem-solving abilities.

Benefits

Harbor offers a comprehensive benefits package including medical, dental, and vision coverage, a retirement plan with company match, generous paid time off, sick time, and holidays, tuition and professional license reimbursement programs, clinical supervision hours, employee referral bonuses, and the opportunity to make a positive impact in the community.