IT Specialist

Key Responsibilities

• Serve as a liaison between end users and U.S. Navy system owners.
• Provide Tier 1 technical support and basic troubleshooting for computers, peripherals, and user issues.
• Aid in incident resolution and track technical issues through completion.
• Submit, monitor, and track IT-related tickets in systems such as Salesforce and ServiceNow (SNOW).
• Support issues involving systems and applications such as BOL, Outlook, NSIPS, and other government or enterprise platforms.
• Connect, reconnect, and relocate workstations on the network as needed.
• Aid in procurement, inventory, and accountability of IT assets and office equipment.
• Aid in procurement and tracking of office supplies.
• Prepare and transmit documentation required to obtain personnel system and base access.
• Maintain spreadsheets and databases used to track personnel access, inventory, and related administrative actions.
• Communicate with leadership and government stakeholders regarding access, inventory, and IT support needs.
• Partner with the recruiting team to support onboarding and new hire processing.

Required Qualifications

• CompTIA Security+ certification required.
• Experience providing IT support, help desk support, or systems administration support.
• Working knowledge of IT systems, computer hardware, networks, and related technologies.
• Experience troubleshooting printers, workstations, and common office technology.
• Strong verbal and written communication skills.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Strong analytical, problem-solving, and time management skills.
• High attention to detail.
• Proficiency with Microsoft Office, including Excel and PowerPoint.

Preferred Qualifications

• Experience supporting government, military, or DoD environments.
• Familiarity with Salesforce, ServiceNow, or similar ticketing systems.
• Experience supporting user account access, onboarding, and asset tracking processes.