IT Specialist

Position Information

Location: Surprise, AZ
Full-Time/Part-Time: Full-time
FLSA Status: Non-Exempt/Hourly
Travel Requirement: No
Teleworking: No
Pay: $38.50/hr. ($33.41/hr. base rate + $5.09 H&W)
Pay Rates Reflect Full Rate Including Base Pay and Health & Welfare Benefits
Pay Based on Numerous Factors Including Market Location and May Vary Depending on Job Knowledge, Skills, and Experience

Duties and Requirements

• Install, configure, maintain, and troubleshoot computer systems, printers, network devices, communication equipment, and operational technology.
• Provide technical support to facility personnel regarding hardware issues, software functionality, network connectivity, user access problems, and system performance concerns.
• Maintain network infrastructure, internet connectivity, wireless systems, security systems, and operational communication platforms.
• Assist with maintaining surveillance systems, electronic access control systems, radio communications equipment, and other operational security technologies.
• Perform system updates, software installations, account management, password resets, data backups, and preventative maintenance activities.
• Respond to IT service requests, system outages, technical emergencies, and operational technology concerns.
• Maintain accurate documentation related to system configurations, inventory records, maintenance activities, user support requests, and equipment accountability.
• Cook with outside vendors, contractors, telecommunications providers, and facility leadership regarding technical support services and system maintenance activities.
• Ensure all IT operations comply with company policies, cybersecurity requirements, operational security procedures, and applicable regulatory standards.
• Maintain inventory levels for IT equipment, replacement parts, cables, software licenses, and operational technology supplies.
• Coordinate procurement requests as necessary.

Qualifications

• Three (3) years of experience in a helpdesk, desktop support, or junior systems administrator role.
• Valid CompTIA A+ Certification or similar IT credential.
• Preferred CompTIA Security+ Certification.
• Proficiency across the entire foundational tech stack, including desktop operating systems (Windows/macOS), basic networking (routers, switches, Wi-Fi), identity management (Active Directory/Entra ID), and cloud suites (Microsoft 365/Google Workspace).
• Proof of citizenship or legal US work authorization.
• If prior active-duty military, copies of DD214(s) showing discharge condition.
• Consent to fingerprinting.
• At least 21 years of age.
• Clean criminal record and ability to pass a comprehensive background check and security screening.
• Excellent communication, observation, and report-writing skills.
• Ability to remain calm and effective under pressure and in high-stress situations.
• Ability to work flexible shifts, including nights, weekends, and holidays.

Work Environment

Employees may be exposed to extreme cold or hot weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and loud noise.

Physical Requirements

• May be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach.
• May be occasionally required to lift and/or move up to 49 pounds.