IT Specialist Sr -Norfolk, VA

100% on-site in Norfolk, VA (Norfolk Naval Base).

Schedule

Monday-Friday, core business hours (start time between 6:30am and 8:30am) – 8-hour shifts.

Pay

$35/hr. (base pay) + $5.09/hr. (SCA pay) = $40.09/hr. (set rate).

Benefits

• Accrued sick leave
• 11 paid federal holidays
• 80 PTO hours after 12 months
• Supplemental medical, dental, vision, life, and disability insurance plans
• Employee Stock Purchase Program (ESPP)
• 401K program with company match after 12 months of tenure
• Health Savings Account (HSA) on the HDHP plan
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
• Certification discounts and perks to associations including CompTIA and IIBA
• Dedicated customer service team for consultants
• Access to a certified Career Coach

Requirements

• Active Secret Clearance (eligible)
• CompTIA Security+ CE certification
• 3-5+ years of IT experience (helpdesk/desktop support)
• ServiceNow or Remedy ticketing experience
• 12+ month W2 contract

Responsibilities

• Hands-on software and hardware repair
• Troubleshoot laptops, desktop devices, peripheral equipment, and basic Outlook issues
• Collect, identify, define, and organize detailed user and IT requirements
• Assist with project planning
• Work independently with minimal direction
• Help conceptualize, design, construct, test, and implement portions of IT solutions
• Assist information engineers in coding, testing, implementation, and documentation projects
• Interact with customers to understand business environment, technical context, and organizational strategic direction
• Define scope, plans, and deliverables for assigned projects
• Coordinate and collaborate with others to analyze collected requirements and ensure solutions meet customer needs
• Confirm and prioritize project plans and deliverables with the customer
• Participate in IT solution implementations, upgrades, enhancements, and conversions
• Apply metrics to monitor performance and measure key project criteria
• Prepare system documentation
• Establish and maintain security, integrity, and business continuity controls and documents
• Analyze, identify, and resolve business and/or technical problems using appropriate tools
• Participate in special studies and stay current on emerging tools, techniques, and technologies

Qualifications

• Windows Server and Windows 7/8/10 experience highly desired
• Experience in Information Systems (IS)
• Specialized experience in a single discipline such as assembly/integration, cross-discipline functions, data engineering, industry expertise, knowledge engineering, or legacy evolution