IT Specialist-IMTO

Department: IMTO Sub-Department: Service Desk | Pay Grade: 105 | FLSA Status: Non-Exempt | Employment Status: Full Time | Reports to: Senior IT Manager – Desktop Support

About the role

To support, install, configure, monitor and maintain desktop computing hardware and software.

Responsibilities

• Provide technical support to all users via phone or on-site support.
• Troubleshoot a wide array of technical hardware and software issues.
• Install and maintain desktop hardware and software to support business needs.
• Assist in maintaining inventory of computer hardware for all County information technology equipment.
• Assist in troubleshooting and updating desktop security patches.
• Must show a sense of urgency in resolving issues and provide the highest level of customer support.
• Handles computer related equipment installs, imaging and relocations.
• Attends training, seminars and meetings as required.
• Performs other related duties and assignments as required.
• Works with the Bureau of Elections in support of Election Day processes.

Requirements

• High School diploma or equivalent required.
• Associate’s degree in computer science, Information Science or related field is preferred.
• 1-2 years of work experience in a technical support role.

Skills

• Must show a sense of urgency in resolving issues.
• Must possess excellent communication, interpersonal and customer service skills.
• Must be able to work effectively with several levels of government officials, agencies, external agencies, and staff.
• Must possess the ability to work independently with little supervision in a team environment.
• Must possess initiative and problem-solving skills, ability to define problems, collect data, establish facts and draw valid conclusions.
• Must possess technical knowledge of computer hardware, software, current operating systems and networking.
• Must possess ability to maintain confidentiality regarding work-related information and records.
• Must be able to comprehend and speak the English language in an understandable manner to carry out essential functions of job.
• Must possess valid driver’s license with a clean driving record and travel occasionally between County facilities or other locations as needed.

Physical & Mental Demands

• Must possess the ability to record, convey and present information, explain procedures and follow instructions.
• Must be able to sit for long periods throughout the workday, with intermittent periods of standing, walking, bending, twisting and reaching necessary to carry out duties of job.
• Dexterity requirements range from simple to coordinated movements of fingers/hands; feet/legs; torso necessary to carry out duties of job.
• Medium to heavy work, with occasional lifting/carrying of objects with a maximum weight of fifty (50) pounds.
• Must be able to move frequently throughout the workday as needed to carry out essential job duties.
• Must demonstrate emotional stability, pay close attention to details and concentrate on work.
• Must be able to cope with the physical and mental stress of the position.

Work Environment

• Works indoors in adequate workspace, lighting, ventilation and temperatures.
• Normal exposure to noise, disruption and stress.
• Normal indoor exposure to dust/dirt.
• Travel occasionally to perform job duties.
• Subject to weather conditions when walking between buildings.

Schedule

8:00am-4:30pm; 37.5 hours per week

Benefits

Medical Benefits

• Capital Blue Cross Medical Insurance
• Health Savings Account
• Wellness program with wellness incentives
• Capital Blue Cross Vision Insurance
• United Concordia Dental Insurance

Retirement Benefits

• County Retirement Pension
• 5% minimum pre-tax contribution required, with the option of increasing your contribution over 5% up to 15% post-tax
• Fully vested after 5 years of credited service
• Normal Retirement Options:
  • Age 55 with 20 years of credited service
  • Age 60 with any amount of credited service
• Voluntary 457b Deferred Compensation Plan
• Military Time Buy Back Options

Paid Time Off

• Vacation:
  • 10 days per year, accrued per pay period (Non-Exempt)
  • 15 days per year, accrued per pay period (Exempt)
  • Increase for both Non-Exempt and Exempt of 5 days per year after 2 years of service
• Personal: 3 Personal days per year, pro-rated based on starting date
• Sick: 5 Sick days per year, pro-rated based on starting date
• 12 Paid County Holidays (no waiting period to receive paid holidays)

Additional Benefits

• Educational Assistance: 80% of cost of tuition and books up to the annual IRS limit per calendar year (after 6 months of Full-Time Employment)
• Public Service Loan Forgiveness (PSLF) – certain eligibility requirements must be met
• Employee Assistance Program: Resources for Childcare, Eldercare, Legal, Financial, and Coaching
• Flexible Spending Account
• Dependent Care Account
• Short Term Disability
• Long Term Disability
• Life Insurance