IT Specialist I

About the Role

Avancez Assembly is a people-focused, service-minded, and results-oriented organization offering creative problem-solving and progressive solutions. We are committed to a culture of excellence, best practices, and continuous improvement, valuing our team members as our greatest strength.

Responsibilities

• Provide technical support for customized production-related applications.
• Serve as the primary contact for hardware and software-related questions.
• Support scanning and printing activities for all team members.
• Assist with the implementation of systems upgrades and security integrity.
• Maintain and troubleshoot LAN/WAN and wireless infrastructure.
• Perform proactive systems monitoring, including problem identification, escalation, and resolution.
• Write process and workflow documentation.
• Coordinate hardware, operating system, and software setup.
• Train end users on hardware and software applications.
• Perform all other duties as assigned.

Requirements

• Bachelor’s degree or equivalent specialized training or certification.
• Technical certifications, college, or equivalent work experience in hardware, programming, application support, and operations is desired.
• 3+ years of experience in a related field.
• Help desk experience is a plus.
• Handheld barcode scanning and printing experience is a plus.

Skills

• Familiarity with Microsoft Office, Windows Server, MSSQL, Windows 10 Professional, and Project.
• Basic networking fundamentals and client/server architecture.
• Basic wireless network experience.
• Experience with Visual Basic, VB.net, and macro creation is a plus.
• Experience supporting the Office 365 suite.
• Experience with VMware ESXi 6.0 and greater, and vCenter 6.0 and greater.
• Experience with Microsoft Teams is a plus.
• Experience with Raspberry Pis is a plus.
• Ability to learn and adapt to new technology.
• Willingness to support the team and customer as needed.
• Ability to participate in and lead change activities.
• Strong problem-solving and analytical skills.
• Works well within a team environment.
• Attention to detail and aptitude for working with data.
• Highly organized and able to prioritize tasks.
• Technical support experience.

Benefits

• Blue Cross Blue Shield Medical
• Delta Dental
• VSP Vision
• 401k Matching
• Tuition Reimbursement
• Paid Time Off
• Employee Assistance Program
• Additional competitive benefits

About the Company

We build a better culture by putting people before profit, leading with purpose, passion, and performance. Our environment is devoted to delivering an exceptional experience for customers and employees. We lead with respect and humility, align to a common purpose, and hold ourselves accountable to embody our values in everything we do. We foster commitment to engaging and empowering each person.

Values

• Respect
• Integrity
• Perseverance
• Innovation
• Teamwork

Candidates residing in California or Colorado are not eligible for remote positions. Avancez Assembly is an Equal Opportunity and Affirmative Action Employer.