IT Specialist I
Nicolet National Bank · Green Bay, WI · 1 mo ago
Information TechnologyFull-time
This role maintains and improves technical systems to ensure all employees have the technology they need to complete their work.
Responsibilities
- Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance.
- Provide answers to users by identifying problems, researching answers, and guiding users through corrective steps.
- Ensure the smooth operation of hardware systems by coordinating maintenance and repairs for personal computers.
- Install new software and hardware components.
- Support the day-to-day operations of our computer network.
- Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
- Understand and communicate the value of diversity within the workplace and work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status, or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
- Perform all other duties as assigned.
Qualifications
- Pursuing/completed a two year or four-year degree in Information Technology or related field
- Excellent problem-solving and critical thinking skills.
- Effective communication skills, including speaking, writing and active listening.
- Good organization, time management and prioritization.
- Efficient troubleshooting abilities.
- Great customer service and interpersonal skills.
- Self-motivated and resourceful with strong research skills.
- Ability to travel to different locations.
- Ability to work fully in office.
Benefits
- Medical, Dental, Vision, & Life Insurance
- 401(k) with a company match
- PTO & 11 1/2 Paid Holidays